Technical Product Manager - Observability

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA. 

We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.

We strive to maximise the impact of post incident learning across the organisation to improve the reliability and robustness of the Xero platform, while providing enablement and training across observability, reliability engineering, incident management and service ownership.

The Technical Product Manager for Observability plays a crucial role in shaping the organization's observability strategy, collaborating closely with SRE and product engineering teams to define a comprehensive vision, translating technical challenges into actionable product initiatives.

This role will work with various engineering teams across Xero to identify gaps in monitoring and logging capabilities, facilitating workshops to create roadmaps for systemic infrastructure improvements, and support the evolution of the observability toolchain through team feedback and operational experiences.

Our ideal candidate will bring a balanced mix of technical knowledge and product management expertise. You'll be passionate about SRE & DevOps, with strong communication skills, and empathy for engineering teams and the challenges they face.