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Xero

Team Lead, Problem Management

🌎

San Mateo, US

8h ago
πŸ‘€ 1 views
πŸ“₯ 0 clicked apply

Job Description

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The problem management team is responsible for ensuring the company's reliability stance is maintained and risk of incident occurrence  is reduced. They are empowered to capture problems that exist across the business and drive timely resolution with engineering teams. The team leader is accountable for the ongoing delivery of the outcomes associated with the process and acts as process owner for the business. 

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