Bilingual Customer Support Representative - French & English

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As part of our growth journey, TaxCycle is seeking a dedicated bilingual Customer Support Representative to join our support team and help us deliver best-in-class support to Canadian tax professionals across the country. You’ll be a passionate advocate for TaxCycle, ensuring our clients have the best possible experience. 

In this role, you’ll be the go-to expert for clients navigating the complexities of income tax preparation, ensuring they have a seamless experience with our software products. Your exceptional support and problem-solving skills will directly contribute to client satisfaction and the continued growth of our company. By assisting with installations and configurations, you'll enable clients to fully leverage our software, enhancing their efficiency and productivity.

Provide exceptional support to clients via phone and email, addressing questions on income tax preparation using TaxCycle’s suite of products. 

- Assist clients with installations, configurations and usage of TaxCycle and DoxCycle. 

- Manage client requests related to product ordering and purchasing. 

- Perform testing on various components as needed. 

You have a natural curiosity and a passion for helping businesses improve with technology, finding creative ways to engage customers in meaningful conversations. Highly organized and self-motivated, you effectively manage your time to deliver exceptional support.