Lending and Funding Operations Program Manager, Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Block Inc. is looking for a Lending and Funding Operations Program Manager to join our Square Credit Team in Canada. Reporting to the Head of Global Lending and Funding Operations, you will be responsible for defining, documenting, monitoring, and improving our end-to-end operations & processes to manage the Lending and Funding operations for sellers using Square. You will demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience. You will enjoy finding creative ways to support program operations and manage risk while improving seller experience, and will become a Square credit product expert who has the opportunity to affect the product roadmap and customer experience.

You Will

• Program Oversight:
• Define and maintain policy, process, and program structure for the CA market, including Quebec. 
• Coordinate program tasks across in-market teams including Customer Success (CS), Account Management (AM), Sales, Risk, Compliance and other operational support teams.
• Develop and maintain lending and funding standard operating procedures (SOPs) and policies for the Square Loans and Funding Products.
• Operational and Programmatic Support:
• Serve as the escalation point for credit reviews, servicing requests, and/or insolvency paperwork.
• Maintain relationships with in-market stakeholders. 
• Partner with Product teams to ensure the success of the product.
• Handle escalations and define operations processes to support the Loan and Funding Operational teams.
• Build, maintain and deliver training for operations teams, refining training materials based on feedback and product requirements.
• Continuous Improvement:
• Regularly review and enhance procedures based on program changes, operational feedback, and in-market learnings.
• Scope and implement operational enhancements for Canada and other markets, as required. 
• Stay up to date with Compliance, Legal requirements, or operational changes and incorporate feedback from CS, Sales, AM teams.
• Project Management:
• Develop project plans, track risks, dependencies, and collaborate with all Direct Responsible Individuals (DRIs).

You Have

• Over 5 years of experience in commercial lending, credit operations, or financial services. 
• Proven experience in program or project management within the banking or financial services industry, specifically in loans or related products.
• Strong understanding of the Canadian commercial lending market and regulatory environment.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work cross-functionally and manage complex projects with multiple stakeholders.
• Ability to drive program success from inception to completion.

Even Better If You Have:

• • Familiarity with SQL, Looker, or similar business intelligence tools.
  • Fluent in French

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know. 

Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.