Relationship Manager, SMB

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Role

As one of Afterpay’s Relationship Managers, you’ll grow and expand our key strategic partnerships across a defined portfolio of SMB merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners. 

We are looking for someone who will effectively run a business within the  Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.

You Will

• Grow, develop and retain long term profitable SMB partnerships that deliver for our Merchants, our Customers and Afterpay. 
• Effectively and proactively engage partners in discussions on business performance, initiatives to drive growth via our existing products and future product roadmap, plus marketing opportunities. 
• Leading external and internal cross functional engagement and stakeholder management. This role is about truly leading and managing relationships and engaging internally and externally to build advocacy whether in person or virtually.
• Manage a portfolio and lead the development and analysis of the overall portfolio and its performance. You’ll develop, negotiate and execute our multi-year account plans in conjunction with our strategic partners. 
• Deliver a proactive tiered engagement contact strategy at scale to drive merchant usage,  satisfaction, and revenue growth across our current contracts and new opportunities.
• Align & respond to internal trigger based reporting that identifies growth / decline / expansions across the portfolio to grow the business and mitigate churn.
• Develop and refine our Merchant Value proposition in-store and online.  Establish clear marketing best practices, optimization strategies and expansion plans with our partners and monitor performance. 
• Identify and help scale best practices across a variety of areas including  Operations, Risk Management Staff Training, Visual merchandising and  Marketing plans.  
• Lead Merchant advocacy within the Afterpay business. Foster cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk and Operations to ensure our product and offering continues to evolve and exceed both our merchant partners and their customers’ expectations.

You Have

• You have 2+ years experience in successfully managing and growing partners in a client-facing Sales/Account Management/Customer Success role
• You have proven relationship management skills, with the ability to manage & influence relationships across all internal and external stakeholders
• Strong communication skills, both written and verbal, you’re energized by presenting to groups both internally and externally 
• Solid organisational and time management skills required to manage a large portfolio of partners
• You have a data led experience covering planning, reporting and profitability metrics 
• Your experience with B2B sales and franchises is desirable
• You have a track record of identifying opportunities and seizing them 
• You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.