Head of Account Management, Japan

Square is looking for a passionate and innovative leader to lead our recently expanded Japan Account Management team, across both our SMB and Strategic portfolios. You will be responsible for planning, organizing, energizing and leading revenue-driven Account Management team of 5+ Account Managers. Your impact in this role will directly influence Square’s strategy and performance managing the largest group of upmarket businesses (small to medium size businesses) while acting as the voice of the existing base to cross functional partners on Sales, Marketing, Product and Finance. Your experience will be a valuable contribution to Square’s approach in preserving and improving the seller experience, nurturing a culture of growth mindset, and investing in leadership development. This role reports directly to our Global Head of Account Management. 

You Will

• Be a key driving force in continuing Square’s Account Management team growth, in both our SMB (dynamic book) and Strategic (fixed book of business) segments
• Create the vision for Japan Account Management with an immediate focus on embedding our recent alignment of the team into dedicated SMB and Strategic Account Management streams
• Act as a key contributor to our Global Account Management Leadership team (AM Core) and the JP leadership team (Strategy and Trading group)
• Drive improvements to the AM and Seller experience through close partnership with data science, automation, tooling and analytics partners 
• Partner in cross functional efforts with Finance, Product, Marketing, and Customer Success to ensure a frictionless experience for all sellers
• Own experimentation within the managed seller group to unlock new and expanded AM opportunities 
• Act as a leader and decision maker in goal setting and iterating on AM incentive structures, and performance drivers 
• Bring a creative, seller obsessed and collaborative mindset to the work you do each day

You Have

• 7-10 years of sales or account management success, preferably in a high growth company
• Passion for supporting, growing, and empowering SMB/Mid-Market businesses
• Love for developing people and leading organizations through change
• 5+ years of leadership experience, with experience leading distributed teams of Managers 
• Experience in high transaction volume SaaS application or financial services sales 
• Proven ability to work with and influence cross-functional teams and departments in a rapidly growing environment
• Understanding of Square’s culture and mission
• Proven ability to communicate and manage relationships with senior executives
• Excellent interpersonal, leadership, organizational, and communication skills
• Extensive experience in a metrics-driven sales organization, ideally in both quota and non quota carrying roles

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.