Team Leader - Site Reliability Engineering (Technical Duty Officers)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management.

The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response to high severity incidents. They are responsible for building a world class process and ensuring that process matures as the demands of the business grows. 

This role requires an experienced SRE professional with a strong technical background, deep experience in SRE,  a passion for building and delivering robust processes and extensive experience of leading technical teams who respond to high severity cloud issues. 

As a seasoned and relentless professional, they will drive best practice across the business and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, you will lead technical discussions to identify and track actions associated with and identified during incident situations.

Across our SRE function, we're looking for those who are keen to deep dive into causes of incidents and proactively examine the potential causes of future incidents; working with engineering teams to remove the risk of that failure scenario. Ultimately building playbooks and automation to ensure quick and effective responses. In addition, provide ongoing training across the business to ensure the process is well understood and adhered to.

This Team Leader role will focus on building and leading a team of highly technical SRE engineers, who provide a Technical Duty Officer (TDO) function within the business. TDO’s are incident commanders who use SRE skillsets to drive fast mitigation and enduring resolution of impactful events.