Associate Partner Manager, Uber Direct

**About the Team** Uber Direct is transforming delivery worldwide, enabling brands and businesses to leverage Uber’s network of millions of couriers to offer on-demand, same-day, and next-day delivery through their existing websites, apps, and ordering platforms. We partner with merchants across diverse verticals, including Grocery, Convenience, Pharmacy, Retail, and more. With our Retail vertical rapidly growing, we’re seeking an Associate Partner Manager to help drive operational excellence and strategic growth. **About the Role** As an Associate Partner Manager, you’ll serve as a trusted partner to our merchant base, helping them scale and optimize their operations while growing their presence on Uber Direct. Collaborating closely with sales, operations, product, and technical teams, you’ll implement and refine critical business processes to elevate merchant performance. We’re looking for candidates who: 1\. Thrive in Dynamic Environments: You maintain focus and composure in fast-paced, ambiguous situations. Whether solving new challenges or navigating change, you embrace complexity with enthusiasm. 2\. Challenge the Status Quo: You approach strategic problems with curiosity and data-driven analysis. You’re comfortable voicing innovative solutions to improve outcomes, whether with internal teams or merchant executives. 3\. Lead with Empathy: You understand the value of diversity and prioritize building meaningful connections with peers and partners. 4\. Focus on Growth and Strategy: You recognize that strong relationships rely on trust and operational excellence. You collaborate to create joint strategies that foster long-term merchant success. **What You'll Do** - Manage a portfolio of top merchant partners, driving growth, improving operational processes, and transforming them into advocates for Uber Direct. - Act as a key point of contact for merchants, addressing inquiries, resolving operational challenges, and delivering timely, data-driven solutions. - Collaborate with Business Development and Product teams to identify growth opportunities, and support expansions, rollouts, and new initiatives. - Define and track account KPIs (weekly, monthly, quarterly) and present them in Merchant Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). - Lead strategic discussions with Uber Direct leadership to develop and operationalize key business processes that enhance merchant outcomes. - Travel up to 20% per quarter for recurring business reviews and partner engagements. **Basic Qualifications** - 3+ years of experience in customer success or strategic account/partner management, with a focus on both B2C and B2B businesses. - 2+ years in operations, strategy, or management consulting, with proven success driving growth through operational excellence. - Experience collaborating with tech partners to onboard clients and scale their operations effectively. - Strong analytical skills with a detail-oriented mindset, paired with excellent communication and interpersonal abilities. - Demonstrated success in fostering both B2C and B2B relationships, with an emphasis on scalable growth strategies. - Undergraduate degree (BA/BS). **Preferred Qualifications** - Proven ability to navigate complex operational challenges and implement scalable solutions. - Expertise in aligning merchant operations with strategic growth objectives. - A passion for leveraging technology to drive process improvement and partner success. For Chicago, IL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year. For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.