Customer Engineering Manager, Applied AI, Google Cloud

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 2 years of experience managing a technical team in a cloud computing environment, or a similar customer-facing role.
• 2 years of experience selling Customer Experience tooling (ex: CCaaS, Virtual Agents, Agent Assist, Data Analytics, Quality Management).
• Experience building or leveraging Machine Learning (ML) solutions and developing applications using AI frameworks, Large Language Models (LLM) and Retrieval Augmented Generation (RAG).

Preferred qualifications:

• MBA or Master's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• Experience with Search, Document and Vision AI.
• Experience in the capacity of a pre-sales, customer-facing field engineering manager.
• Ability to craft a compelling message and tailor it for a given audience.
• Ability to mix technical expertise with simple, everyday language to deliver a story that is memorable and useful.

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

The Google Cloud Platform team helps customers transform and build what's next for their business, all with technology built in the cloud. Google's products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Google's teams are dedicated to helping customers, developers, small and large businesses, educational institutions and government agencies see the benefits of the technology come to life.

As a Customer Engineering Manager, you will lead a team of pre-sales engineers who engage with business prospects, discover and assess customer requirements, prepare and present demonstrations of Google’s Cloud services, address and overcome technical objections that arise throughout the business process.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $195,000-$278,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Own technical relationships with top customers in the Customer Experience market.
• Work with Google Cloud Artificial Intelligence (AI) Sales leadership to identify, qualify, and prioritize coverage for business opportunities.
• Assess team’s Go-To-Market (GTM) readiness, identify gaps in Customer Engineer (CE) preparedness, and build plans to ensure the CE team is properly trained and equipped to successfully perform in support of annualized business goals.
• Participate in and lead opportunity review meetings with CES leadership, provide insights to secure technical success.
• Work with the CES Account team, customer support, product management, customer solutions, and engineering to resolve product problems affecting pre and post-sales customer satisfaction. Travel up to 30% of the time.