Data Analyst Intern - Regional Operations (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Glovo is looking for a Data Operations Intern to join our regional team in Barcelona, supporting operations across the Africa Region, specifically in Morocco, Tunisia, Ivory Coast, Uganda, Nigeria, and Kenya. Are you passionate, proactive, data-driven, and hands-on? Do you want to evolve into one of the fastest-growing startups in Europe, building a product that will change people's day-to-day lives and disrupt the on-demand market?

THE JOURNEY

• Analyze data generated by our core operations across multiple African markets to improve the experience of our key stakeholders (Couriers, Users, and Partners).
• Provide data-driven insights to enhance key performance indicators (KPIs) across supported countries, such as delivery times, cancellations, efficiency, and cross-departmental projects.
• Proactively identify inefficiencies, analyze root causes, and propose actionable, data-driven solutions tailored to regional needs.
• Standardize and optimize processes to drive operational efficiency in our African markets.
• Track KPIs, manage scheduling, attendance, and general administration of Info-Sessions, while supporting daily operations through operational supervision and data analysis.
• Collaborate closely with local Operations Managers in each supported country to streamline customer support processes and enhance overall operations.
• Work cross-functionally with other departments to monitor and implement structural process optimizations within the Africa Region.
• Bring your most innovative ideas to life and make an immediate impact by thinking outside the box!

WHAT YOU WILL BRING TO THE RIDE

• • Bachelor's degree in Engineering, Mathematics, or any technological field.
  • Passion for analytics: you enjoy deep-diving into problems to uncover root causes and drive improvements.
  • Strong problem-solving skills: no challenge is too big or small.
  • Proficiency in Excel.
  • Experience in SQL is a must.
  • Professional-level English (French is a plus given the regional scope).
  • An empathetic, inclusive, and curious attitude.

Individuals from diverse backgrounds, genders, and ethnicities may hesitate to apply if they don't meet 100% of the listed criteria. Don’t let that stop you! We are all about finding the best talent—skills can be learned, and diversity is a key strength.

We believe driven talent deserves:

• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!