Account Manager - Cluj (They, She, He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high-performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 minutes.

As an Account Manager, you will be a Business Growth Catalyst. You will play a pivotal role in developing strategic partnerships to maximize revenue growth, improve partner profitability, and elevate the user experience. You will take full ownership of your portfolio, working autonomously while collaborating with cross-functional teams to deliver exceptional results.

THE JOURNEY

• Build and nurture strong, trust-based relationships with Glovo’s partners, focusing on long-term collaboration and business growth.
• Proactively identify partner needs, challenges, and opportunities, providing tailored solutions to enhance performance.
• Analyze partner data to develop and implement customized strategies for revenue growth and operational efficiency.
• Lead negotiations for contractual terms, including commissions, promotional campaigns, and exclusivity agreements.
• Collaborate with internal teams (marketing, operations, tech) to address challenges, drive initiatives, and optimize processes.
• Monitor and manage KPIs, such as GMV growth, operational performance, and user satisfaction, using reporting tools to track progress and make data-driven decisions.
• Design and execute Joint Business Plans (JBP) to align on shared goals and achieve measurable outcomes.
• Proactively engage churned or inactive partners, implementing strategies to re-engage and retain them.

WHAT YOU WILL BRING TO THE RIDE

• A Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• Minimum of 1-2 years of experience in account management, business development, or a similar role in high-performance environments.
• Advanced English skills (written and spoken); additional language knowledge is a plus.
• Familiarity with CRM tools (e.g., Salesforce) and strong proficiency in Google Sheets, Excel, and data analysis platforms.
• Strong negotiation skills with a proven ability to close deals and drive value for all parties involved.
• An analytical, problem-solving mindset with the ability to interpret complex data and propose actionable strategies.
• Proactivity, adaptability, and resilience in a dynamic, fast-paced environment.
• Exceptional communication skills, with a persuasive and empathetic approach.
• A growth mindset and curiosity, with a passion for learning and finding innovative solutions.
• Ownership mentality, consistently delivering on objectives with autonomy and accountability.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Meal credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
• 👪 Enhanced parental leave and office-based nursery options.
• 📚 Access to professional training and resources to advance your career.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!