Partner Operations Analyst (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

Your mission

Join us as a Partner Operations Analyst and become a key member of Glovo's Italy operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

• Understand business needs of stakeholders under your scope and create insightful analysis helping your team to make the right decisions to optimize Glovo & partners’ operations.
• Develop and maintain scalable and self-service visualization tools and storytelling dashboards.
• Deep-dive on business metrics, in order to explore areas of opportunity and enable data-driven decision-making, based on applied statistics and probability techniques.
• Work closely with commercial stakeholders to define how to best optimize operations, monitor and give visibility of metrics and KPIs.
• Support recurrent processes within the team, enabling the adjustment of tools to business needs.
• Continuously explore and refine key operational metrics gaining a comprehensive understanding of Glovo’s KPIs

WHAT YOU WILL BRING TO THE RIDE

• Minimum 1 year of experience in high demanding positions (operations, technology, consulting, investment banking, etc.);
• Degree in Engineering, Economics, Business Administration or any related field.
• Expertise with Excel / Google Sheets is a must.
• Good Stakeholder management skills.
• Knowledge of visualization tools like Looker, Tableau or Qlikview is a plus.
• Professional English 
• Capability of bridging analytical and communication skills for added-value impact.
• Comfortable in tracking/reporting on KPIs.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!