Analyst - Riders Operations ECA (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As part of the Regional Rider Ops team, you will be responsible for helping build the bridge between the Global Riders strategy and the Local execution. We are looking for someone to connect, understand and push forward solutions to improve the pain points we face in each market of the region in order to win the market.
You will be accountable for the results on each of our main KPIs, and will work together alongside Global and Local stakeholders to design and execute the action plan required in order to bring our Operations to the next level, based in our HQ office, at times traveling for limited periods of time to be closer to our Teams & Operations.
We are looking for a person with a positive attitude, lots of gas, creativity to think out of the box and passion for the work you will develop.

THE JOURNEY

• Travel across the countries in the region of Eastern Europe and Central Asia (ECA): Kazakhstan, Kyrgyzstan, Georgia, Armenia and Ukraine (optional). Understand each country's operational challenges in order to adapt the strategy and maximize the results
• Be responsible for Rider Operations levers, including courier compensation and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning, implementing logistics features on regional level and many more from data perspective: providing deep analytics, creating dashboards, automations and data simulations
• Propose (be an enthusiast), track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
• Conduct A/B tests, analyze the results of each project and be able to easily replicate them in the rest of the countries
• Use  your data visualization skills, in order to support delivered messages in the most efficient way
• Have a blank page for you to create! We don't stick to a single playbook, and we expect you to build your own as the business and market evolves
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking

WHAT YOU WILL BRING TO THE RIDE

• Bachelor Degree in Economics, Engineering or any business or technological domain
• Passion about analytics: you enjoy deep diving into problems to find the root cause
• Project management skills: achieve goals within scope, time, and budget constraints
• Stakeholder management skills: align expectations, address concerns, and ensure project success
• Excel/Google Sheets proficiency is a must
• SQL proficiency is a must
• Python knowledge (good to have, but not required)
• Knowledge of visualisation tools like Tableau, Looker and/or Qlikview
• Exceptional verbal and written communication skills (English is a must, Spanish and/or Russian are good to have, but not required)
• Proactive approach, great organisation skills and obsession with details
• An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!