Supply Operations Lead - Spain (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Supply Operations Lead at Glovo, you will play a key role in optimizing our supply operations to ensure the efficient, cost-effective, and high-quality delivery of services across our markets. Your main responsibility will be to lead, guide, and develop the Fleet Support Specialists, driving their performance and fostering a culture of excellence. You will also be the main point of contact for internal stakeholders, ensuring seamless collaboration between teams. Your data-driven decision-making, along with your focus on continuous improvement, will be instrumental in achieving Glovo’s operational goals and advancing our logistics strategy. By overseeing and optimizing the operations of your team, you will directly contribute to the performance and scalability of Glovo’s delivery network, ensuring that our partners thrive in a rapidly evolving environment.

THE JOURNEY

• Set and track operational KPIs aligned with Glovo’s strategic objectives, driving continuous improvement in performance.
• Be responsible for their continuous monitoring and achievement
• Be able to analyze, deep dive and find solutions to any potential issue that deviates cities and external logistics partners (3PLs) from their operational goals
• Lead and mentor a team of Fleet Support Specialists, ensuring they are well-equipped to meet operational objectives and exceed performance standards.
• Identify areas for improvement within the team and across operations, developing and implementing strategies to drive efficiency and scalability.
• Use data and performance metrics to track operations, pinpointing areas of improvement and proactively addressing challenges.
• Act as a change agent, continuously evaluating and implementing best practices to improve the performance and scalability of the logistics network.
• Collaborate closely with internal teams, providing operational insights and support to optimize fleet performance and cost-efficiency.
• Ensure smooth communication between stakeholders, both internal and external, to align operational activities and resolve issues promptly.
• Drive cross-functional collaboration with other departments such as Commercial, Product, Finance, and Data to support the broader operational goals of Glovo.
• Provide guidance and leadership, ensuring that your team’s efforts align with broader company goals and maintaining a high standard of operational excellence.
• Support the onboarding and development of new team members, fostering an inclusive and collaborative team environment where everyone can grow and contribute effectively.

WHAT YOU WILL BRING TO THE RIDE

• 4+ years of experience in supply chain, operations, or logistics
• Analytical mindset with solid experience in using data to drive decision-making and solve operational challenges.
• High proficiency in Excel/Google Sheets for data analysis and reporting.
• Proactive attitude with the ability to drive change and work under pressure in a fast-paced environment.
• Proven ability to lead and develop teams, fostering a culture of continuous improvement and operational excellence.
• Strong interpersonal skills with the ability to build relationships and influence stakeholders across different levels and teams.
• Strong communication skills in both English and Spanish (written and spoken).
• Experience in logistics, fleet management, or supply chain operations is highly desirable.
• Passion for building high-performing teams and optimizing operations.
• A collaborative and inclusive mindset, with a focus on helping others grow and succeed.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!