Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Our Experiences team puts fans at the center of their favorite stories, in real life, through permanent entertainment venues, Netflix House, and touring attractions around the world. Netflix Houses are our permanent, always-on, constantly refreshable entertainment venues, where guests can step into their favorite stories. We want these experiences, along with merchandise offerings, to help promote love for our titles so they become part of the zeitgeist for longer periods of time and drive long-term value for Netflix.
As the Scheduling Coordinator, you will oversee all labor planning, scheduling, and payroll submission processes for the hourly Crew Members. Your responsibilities will also include administrative coordination for time-off requests, shift trades, and ongoing schedule conflicts for full-time and part-time employees.
The Scheduling Coordinator will own the entirety of the scheduling and payroll cycle in Workday and is responsible for timely processing. The ideal candidate will have meticulous attention to detail and the ability to field questions from the Crew about scheduling and payroll.
This on-site hourly role reports to the Assistant General Manager in King of Prussia, PA.
What you will do:
Develop a shift planning process to determine the proper staffing levels for efficient labor usage based on various aspects, including seasonality, events, promotions, and other operational needs.
Develop the weekly schedules, balancing business needs, Crew Member availability, and scheduling requests, and publish them two weeks in advance.
Support the Operations team in creating daily rotation schedules for Crew that indicate the positions worked throughout the day.
Handle any post-hoc scheduling requests that come after the schedule has been published.
Manage the payroll process of submitting worked hours and checking for discrepancies between the scheduling and HR payroll systems.
Contribute to labor reporting and answering questions about labor actuals by pulling data from the HRIS system.
Respond to staff queries about scheduling and payroll
Promote and foster a mindset of continuous innovation for internal teams and external partners.
What we need from you:
Demonstrated 3+ years of staff scheduling/payroll work in a fast-paced retail, attraction, or F&B operation.
Ability to process a large volume of data meticulously and under a deadline.
Knowledge of local laws regarding breaks, meal periods, overtime, holiday pay, and payroll for both full-time and part-time employees.
Expertise in scheduling software (preference for Workday software)
Experience with creating and analyzing labor reports.
Strong knowledge of industry best practices for operational deployment planning.
Ability to handle confidential and sensitive information with discretion.
Excellent communication skills, both verbal and digital.
Strong desire to think outside the box and innovate.
Availability to support a 365-day attraction through flexible scheduling; this position balances a typical Monday through Friday work schedule with evening and/or weekend event support.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
