Employee Services Generalist - EMEA - 1 year FTC

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy. Visit our Culture Memo and Long-Term View to learn more about our unique Netflix culture and our bold goals for the future.

This Employee Services Generalist position is part of the Talent Experience and Operations (TEO) team based in Amsterdam, which designs and delivers the infrastructure and operations to deliver an outstanding employee experience throughout the full lifecycle of Netflix employees in the local market. 

This hire will be a key player, interacting with employees daily to address their employment questions and needs. The role supports the main functions within the Employee Services Generalist team: onboarding, offboarding, internal mobility, leaves of absence & benefits. This position will be expected to be highly independent and proactive in identifying and implementing positive improvements in the employee experience, aligned with our culture, in the local market and across the region.  

This will be a 12 month fixed term contract based in our Amsterdam office. 

Responsibilities 

• Provide EMEA based employees with an incredible employee experience aligned with our Culture

• Organize and facilitate new hire orientation(s) while partnering closely with our IT and Workplace services

• Identify and implement improvements across our Talent systems, tools and workflows that result in increased efficiency

• Provide educational, operational and administrative front-facing support with day-to-day and ad hoc requests and inquiries throughout the employee lifecycle such as onboarding, offboarding, leaves of absence, data management and internal transfers

• Help employees to fully understand their benefits and liaise with our Benefits team regarding complex and tricky care inquiries 

• Partner with our Benefits team to triage and resolve claims while ensuring accurate data flows are maintained on our benefit records  

• Partner with our Talent and Employment Legal department in reviewing compliance requirements and their implementation

• Work closely with the Talent team to provide operational support for local development and HR programs

• Support and provide insights into the broader Talent organization using data and analytics

Experience 

• 3+ years of HR experience in a dynamic fast-moving environment 

• Experience working with Workday is essential, experience using Zendesk or another CRM is desirable

• Proven knowledge of employment and labor laws and compliance for the EMEA countries. Familiarity with Poland is a requirement. 

• Ability to work independently and collaboratively with the team in a fast-paced environment with varied projects

• Creative problem solver and critical thinker who approaches work with a positive can-do attitude and thrives in ambiguity

• Excellent judgment with a high level of attention to detail and accuracy

• Demonstrated ability to drive improvements and continuously simplify workflows

• Strong organizational and communication skills. You are comfortable working in a culture that values candor, transparency, and courage.

• Fluency in English and Polish is required.  Any other languages are a plus.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.