Production Operations Manager

TOOL MANAGEMENT

• Experts in tool management who ensure all MarComms tools are used efficiently and effectively. Manage account requests, promote tool usage, provide visibility on the yearly roadmap, and gather feedback from country teams.


• Receive and digest dashboards from the global team, create actionable points from data, and communicate directly to country teams.

OPERATIONAL SOLUTIONS

• Analyze all marketing and PR/PAVs workflows, looking for efficiencies, and potential improvements. 

• By leveraging internal and existing tools, provide operational insights to identify areas of improvements, and set clear KPIs when it comes to SLAs, cost and workflows efficiencies. 

• Partner with teams reporting on Asset Performance to understand how we might refine the asset management process in service of their goals.

• Work with Product and Program Management to identify areas for the teams to work better together.

RESOURCES MANAGEMENT

• As DAM system experts, we ensure all marketing assets are captured within our ecosystem with sufficient and accurate metadata to enable search, discovery,reuse, and measurement.


• Ensure marketing assets have the proper context (rights & metadata), security, and are easily discoverable. 

• Developing and maintaining Marketing asset security guidelines.

• Manage content distribution requests to ensure internal teams and external partners get access to the content they need.

VENDOR ECOSYSTEM

• Examine current workflows with external vendors and look for optimizations that would allow us to externalize more parts of our workflow.

• Help design workflows integrating external partners with our current internal platforms to externalize as much of the workload as possible.

ASSET COORDINATION

• Monitor internal requests and ensure the vendor fulfills them within the standard SLA or requested time.