Workplace Experience Coordinator

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Offering an exciting and fast-paced work environment, we are looking for a committed, hands-on, customer-focused individual with the ability to keep pace with our growth. The Workplace Experience Coordinator will be responsible for providing an exceptional experience to all staff and visitors, ensuring we are using resources to the optimum. 

The successful candidate will be proactive, creative and will be a thought-partner to the whole Workplace team, encouraged to express new ideas on improving the overall experience in the workplace. 

This role reports directly to the Workplace Experience Manager.

Job responsibilities include:

• Ensure an exceptional experience for all stakeholders, to include staff, visiting employees, new hires, guests and interview candidates.

• Promote a high level of satisfaction among staff by promptly responding to their service requirements. Ensure the same level of service from team members and Workplace vendors.

• Demonstrate a desire to remain close to the business to understand the impact of an exceptional Workplace Experience.

• Work collaboratively with cross-functional partners and immediate team members to support the delivery of operational excellence, continuously evaluating existing processes to identify areas of improvement to move Netflix forward.

• Work collaboratively with vendors to ensure high levels of service, maintaining solid communication and good working relationships.

• Assist Front of House vendor with Reception and Corporate logistics duties. Provide Reception cover during breaks, presenting a professional and welcoming first contact to all visitors.

• Support both the Workplace Experience Manager and Specialist to ensure a high level of service and quality with on-site catering services.

• Working across various contact streams to assign, monitor and complete employee requests in a timely and efficient manner.

• Assist the Workplace Experience Manager with staff engagement and Workplace communications, including but not limited to management of Workplace ELP content and London office Microsite.

• Manage office supplies, from design conception to stock control. To include but not limited to, stationery, swag, front of house supplies.

• Work with external vendors and Workplace Operations team members to actively improve and promote our sustainability performance.

• Assist Workplace Experience Specialist with planning, coordination and set up for any events within the office - working with partners, vendors and stakeholders to ensure smooth and successful execution. Lead on seasonal decor and activations e.g. Earth Month, Christmas

• Work collaboratively with Workplace Operations on office aesthetics, including the Gallery space.

• Onboard and welcome new employees into their new workplace.

• Work with Workplace Operations to ensure that Health and Safety within the workplace is always observed.

• Support Workplace Management and Operations teams on an ad-hoc basis as well as other EMEA Workplace teams.

Requirements:

• Experience in a similar position for a minimum of 3-5 years is needed to be successful in this role

• A team player of approachable and social disposition, with ability to maintain successful relationships with all internal and external stakeholders

• Customer service driven, with the ability to demonstrate innovation and drive

• Self motivated and proactive, with confidence in knowing when to make a decision, and when to seek further clarification

• A strategic thinker who demonstrates good judgment to shape and grow their role.

• Details driven with excellent verbal and written communication skills

• Demonstrable problem solving skills, with the ability to exercise excellent judgment in reaction to the current needs of the workplace 

• Accustomed to multitasking in a fast-paced creative environment, with strong attention to detail and excellent organisation skills

• Flexible attitude and willingness to sometimes work outside of the usual office hours

• Knowledge and proficiency with Gmail, Google Docs, etc.

• Demonstrate a clear understanding of and embraces the Netflix Culture 

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.