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Nebius AI

Support Engineer L2

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Amsterdam, Netherlands

1d ago
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Job Description

Hybrid

About Nebius

Launched in November 2023, the Nebius platform provides high-end infrastructure and tools for training, fine-tuning and inference. Based in Europe with a global footprint we aspire to become the leading AI cloud for AI practitioners around the world.

Nebius is built around the talents of around 400 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius cloud – from hardware to UI – to be built in-house, differentiating Nebius from the majority of specialized clouds. As a result, Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.

As an NVIDIA preferred cloud service provider, Nebius offers the latest NVIDIA GPUs including H100, L40S, with H200 and Blackwell chips coming soon.

Nebius owns a data center in Finland, built from the ground up by the company’s R&D team. We are expanding our infrastructure and plan to add new colocation data centers in Europe and North America already this year, and to build several greenfield DCs in the near future.

Our Finnish data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 19th most powerful globally (Top 500 list, June 2024). It also epitomizes our commitment to sustainability, with energy efficiency levels significantly above the global average and an innovative system that recovers waste heat to warm 2,000 residential buildings in the nearby town of Mäntsälä.

Nebius is headquartered in Amsterdam, Netherlands, with R&D and commercial hubs across North America, Europe and Israel.

The role

We are looking for a skilled L2 Support Engineer to troubleshoot and resolve complex technical issues escalated by Nebius clients. This role demands excellent problem-solving abilities, clear communication and a customer-first mindset. 

You’re welcome to work remotely from our office in Amsterdam (hybrid) or remotely from any other EU country.

Your responsibilities will include: 

  • Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
  • Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
  • Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
  • Develop Python and Bash automation scripts to streamline processes and optimize workflows.
  • Provide timely updates and clear customer explanations regarding issue status and resolutions.
  • Escalate unresolved problems promptly to ensure minimal service disruption.
  • Maintain and improve technical documentation to support troubleshooting and issue prevention.

We expect you to have: 

  • Linux administration – advanced
  • Networking – intermediate
  • Kubernetes – intermediate
  • Cloud solutions (AWS, Azure, GCP) – intermediate
  • Python/Bash scripting – intermediate
  • ML training, inference and pipelines – intermediate
  • Data storage concepts – intermediate
  • Troubleshooting and problem-solving – advanced

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology or a related field.
• Experience: 5+ years in technical support, 3+ years of cloud hands-on.

Working hours:

• Availability for rotational shifts or on-call support as required.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Apply Now

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