Travel and Expense Associate

Wayfair, the largest online-only retailer of home furnishings and housewares in the United States, has an immediate need for a T&E Associate to support the day-to-day travel and expense program. At Wayfair, we move extremely fast with a laser focus on customer success. That means we need people who focus on more than just cost. We need adaptable doers who are great at engaging with stakeholders, creative out of box thinkers, , flexible and fast multi-taskers,.  The ideal candidate will bring strong organizational and planning skills, detail orientation, a high sense of urgency, a sense of humor, and problem-solving abilities to the role. This person should be smart, engaging, fun, curious, and unflappable. 

The global travel and expense associate will be responsible for end-to-end support of the global travel and expense program. This program includes, but is not limited to, travel management companies, airlines, hotels, car rentals, ground transportation and T&E booking/expense software. This role is ideal for an exceptional person who is passionate about the travel industry and has a strong desire to innovate and spearhead business improvements around travel.

What You'll Do

• Monitor Travel Management Company performance, service levels and online booking tool (OBT) optimization
• Make business and process efficiency recommendations on travel program and project activities in line with business goals and objectives
• Administer and monitor the travel policies, guidelines and spend to deliver efficient travel
• Research and document visa processing requirements for various countries, including but not limited to, North America, India, Malaysia, Vietnam, China, and Europe
• Support business travel inquiries related to visa application processing and requirements
• Provide continuing evaluation and development of technology and systems in the area of travel plus expense reimbursement.
• Cultivate or maintain working relationships with internal departments on a global scale to ensure travel processes and tools are known
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• Manage reporting with data inclusive of spend, travel metrics for in-policy/out-of-policy compliance, plus volume trends along with exception reporting, budgeting and forecasting

What You'll Need

• 2+ years of travel management and expense experience
• Experience with travel systems (OBTs & Expense software, T&E corporate card)
• Experience in spend analysis, market and benchmark analysis at a broad level
• Experience communicating complex and actionable concepts at a senior executive level
• Possess excellent analytical, critical thinking, and problem-solving skills and the ability to apply sound judgment to complex business transactions
• Self-motivated with the ability to work in a fast-paced environment 
• Advanced Google Sheets working knowledge

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.