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Wayfair

IT Hardware Asset Management - Support Engineer

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Bangalore, IND

1d ago
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Job Description

Who we are:

The IT Asset Management team is responsible for governance of the hardware in India and Europe. Activities include maintenance of the IT asset inventory within the ServiceNow platform, collaborating with external processes and teams to include IT Procurement, IT Finance, Vendor Management in the collection of critical attributes supporting the effective and timely management of IT assets through their lifecycle.  This includes, but is not limited to; hardware sourcing, cost optimization initiatives, process efficiency implementations, internal audit reporting.

What You’ll Do:

  • Help the team meet or surpass established KPI goals (SLA, end-user survey, hardware metrics, NPS, etc.) for task completion.
  • Communicate effectively with end-users and co-workers across multiple platforms and mediums (email, instant messaging, phone, ticket updates, and in-person).
  • Utilize critical problem-solving skills to prioritize work and pivot on daily tasks.
  • Implement creative solutions to deliver better service 
  • Team Player, willing to share knowledge and pitch in wherever needed
  • Multi-tasking, Prioritization, and Time Management
  • Technical Aptitude – capable of handling a multitude of technical issues
  • Ability to pivot and act in a timely manner
  • Excellent written and verbal communication - Ability to accurately convey an issue

What You'll Need: 

  • Basic knowledge - ITIL knowledge
  • Experience with ServiceNow or similar ticketing systems.
  • Experience with CMDB, JAMF, and Intune. 
  • Experience in Excel 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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