Supplier Onboarding Associate

As an Onboarding Specialist, you will work cross functionally with suppliers and our STO partners to efficiently onboard new suppliers onto the Wayfair platform. You will own a pipeline of suppliers in the process of joining Wayfair, with responsibility for ensuring onboarding success and speed. You will project manage them between internal teams and through our partner tool. You will nimbly navigate conversations with cross functional stakeholders leveraging data insights and internal tools knowledge to update process improvements. In addition to your onboarding work, a portion of your time will be spent working on strategic projects focused on driving efficacy and efficiency. Through a high level of thoughtful coordination, your goal is to increase the number of suppliers that live on Wayfair, enhance customer selection, and grow GRS in all new acquisitions. 

Our environment is fast-paced, and requires someone who is flexible, detail-oriented, analytical, possesses strong communication skills, and is comfortable managing multiple cross-functional projects at once. You’ll strengthen your pitch and negotiation skills through direct conversations with suppliers, and by attending trade shows in hot spots like New York, Las Vegas, Chicago, and Orlando! 

Responsibilities Include: 

• Addition of new suppliers to the Wayfair platform. 
• Serve as Project Manager for the onboarding process, working closely with cross-functional teams and supplier partners 
• Establish and maintain effective professional relationships to gain trust, buy-in, and respect with business partners. 
• Working directly with buying/acquisition team of your geo and work with suppliers and acquisition team to get supplier smoothly across each step of Onboarding process
• Work with various cross-functional teams (scam prevention) to ensure the company works with only legal businesses
• Troubleshoot and think analytically while working in a fast-paced environment. Innovate solutions and experiences (with stakeholders) to help expedite the onboarding process 
• Drive improvement in product selection for your categories by onboarding new suppliers that can have a meaningful impact on category growth, and assist with conducting competitive and product category analysis to identify assortment gaps to expand selection across product categories 

Requirements

• 0-2 years of E-commerce, corporate retail, management consulting, tech, sales, or general account management experience preferred
• Articulate and persuasive communication skills, both written and verbal
• A track record of successful negotiation and relationship management skills
• Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
• Proficient in English (C1)
• Vietnamese language skills is a plus