About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Leadership Quote: Booking.com is looking for a Business Continuity Senior Lead with experience across the Business Continuity life-cycle, specializing in building and delivering BCM programs from the ground up. The position will offer a high degree of visibility as we take Business Continuity from theory to practice. Role Description: The Business Continuity Senior Lead is a critical second-line-of-defense role at Booking.com, focused on safeguarding people, customers, partners, and assets. As part of the Group Security and Resilience team, this position demands a flexible, independent problem-solver to build organizational resilience. The Senior Lead will be key in implementing business continuity strategy, policy, and planning across all stakeholders. In a dynamic and challenging environment, this role will capitalize on increased resiliency awareness to establish a leading BCM program. Joining the existing BC team, the Senior Lead will contribute to foundational elements like risk and business impact assessments, BCM governance, and compliance. Key Job Responsibilities and Duties: Create and manage the introduction and initial implementation of Business Continuity across the business, influencing leadership and key teams throughout the business to support and invest in BC, ensuring a reliable and working ‘First line’ With little direction and working with key stakeholders, lead an enterprise Business Impact Analysis, Risk Assessments, to identify the key risks to operations, mapping critical functions, and prioritizing bespoke BC roll-out Function as a point of contact for BC, creating strong formal and informal networks with cross-functional partners to drive engagement and deliver the Global Business Continuity Roadmap, ensuring it includes Operational Resilience, IT Disaster Recovery, and Global Crisis Response Provide support and expertise across other workstreams focussed on incident management, crisis management and IT Disaster Recovery Benchmark industry best practices and drive continuous improvement for the BC Program, deep-diving into data, processes, systems, and challenges Conduct plan development, training, and exercise workshops with business units to raise business continuity awareness and preparedness for crisis or business disruptive events Challenges assumptions about “the way things are done” Qualifications & Skills: 5+ years of experience developing business continuity programs and successfully executing implementation in complex, decentralized environments, ideally in the tech industry. IT Disaster Recovery (Information Technology focus) expertise highly desired First-class project management, highly organized and focused on prioritization, planning, tracking, and coordination across teams with strong attention to detail in a fast-moving, high pressured environment Demonstrated stakeholder management skills, you must be able to positively influence decision making at all levels of the organization, including senior global leadership. Must be able to grow and foster strong relationships with employees across functions and geographic locations Must be able to articulate the organizational, customer, business, technology benefits of Business Continuity to stakeholders in a manner that is meaningful to them Familiarity in implementing/operating BC management systems (Riskonnect, Service Now, other.) Excellent communication skills (oral and written to unique audiences), you must be able to guide and positively influence our stakeholders while building trust and cooperation Must be available to respond to incidents outside of regular business hours when required Benefits & Perks - Global Impact, Personal Relevance: Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Diversity, Equity and Inclusion (DEI) at Booking.com: Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application Process: Let’s go places together: How we Hire This role does not come with relocation assistance. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
