Senior Manager, Data Analytics

Senior Manager, Analytics - Data Desk

Miami, FL

Full-Time Position

Are you ready to make an impact?

ABOUT KASEYA:

Kaseya is the leading provider of complete IT Infrastructure and Security Management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com, and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya closed on the acquisition of Datto, Inc., on June 23, 2022. Learn more about the acquisition, here.

Kaseya closed on the acquisition of ConnectBooster on October 5, 2022. Learn more about the acquisition, here.

WHAT YOU’LL DO:

The Senior Manager, Analytics - Data Desk will play a high-profile role serving as the “Face of Data” for the Data Team, towards accelerating decision making, insights, and ultimately business performance through Data. The successful candidate will lead a team of analysts and handle a mixture of both routine and complex tasks, ranging from fielding ad-hoc requests through a ticket system, to managing the Enterprise Data Calendar and activities such as month-end and quarter-end report close. This is an incredible opportunity to work across a range of BI problem areas and multiple business domains, with team members around the business and around the globe. The successful individual will collaborate daily with senior leadership towards accelerating data-driven decision-making across all of Kaseya.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Data Desk: Ensure the timely triage of incoming requests, ranging from ad-hoc report requests, to BI tool access, to metrics “how-to” questions. Manage to a well-defined SLA for response and closure.
• Data Calendar: Manage the Enterprise Data Calendar to “keep the operations running” across the Data Office and ensure on-time delivery of data outputs, such as the Month End and Quarter End report close.
• Data-Driven Insights: Help analyze complex data from various data to provide actionable insights on various topics, ranging from sales performance, customer behavior, campaign effectiveness, and overall strategy. Develop regular and ad-hoc reports that highlight trends and provide recommendations for optimization.
• Team Leadership & Development: Lead and mentor a team of analysts, fostering a culture of continuous learning and growth. Guide the team in regularly improving processes, practices, and capabilities.
• Cross-Functional Collaboration: Serve as the bridge between the Data Team and routine Data requests, ensuring business requests are listened to, responded to, and addressed in a timely manner.
• Technology & Tools: Oversee the introduction of innovative tools to improve the performance and responsiveness of the Data Desk. Recommend improvements to foundational Data systems, BI tools, and dashboards.

WHAT YOU’LL BRING:

• Bachelor's degree in Business, Economics, Data Science, Engineering, or a related field. MBA or advanced degree preferred.
• 8+ years of experience in analytics, business intelligence, or data-driven decision-making, with at least 3-5 years in a leadership or management position.
• 3+ years in a people management role, working through several review, budget, and performance management scenarios.
• Operational mindset with the consistency and focus to keep routine deliverables running smoothly.

• Experience with an IT-helpdesk or a similar type of business-facing enablement function a major plus.
• Exceptional leadership and team management skills, with experience building high-performing teams.

• Extensive analytics experience in one or more of the following business domains: Marketing, Sales, Finance, People, Product.

• Excellent communication skills and the ability to translate business requests into action and tangible results.

• Proven track record of using data and analytics to drive business growth and operational efficiency.
• Proven ability to manage work through a ticket/issue system (e.g., Asana, JIRA).

• Advanced proficiency in data analytics tools (e.g., SQL, Tableau, Power BI, Excel, Google Analytics).

If this sounds like the right career to fit your personality and interests, please apply, we’re looking forward to meeting you!