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Kaseya

OnBoarding Specialist

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Bengaluru, Karnataka, India

3d ago
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Job Description

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Onboarding Specialist

 

The Onboarding Specialist plays a critical role in ensuring new Kaseya Help Desk Services customers transition smoothly onto our platform and services. This role manages key tasks and documentation involved in the customer onboarding process. 

 

Responsibilities:

 

- Update ticketing system and customer database with new customer and end user details

- Generate reports and import/export templates for customer data

- Configure RMM environments to provide helpdesk access to customer systems

- Create and format customer documentation per helpdesk standards

- Maintain project management tools tracking onboarding status

- Build reports illustrating new customer onboarding progress

- Update internal customer documents and wikis

- Serve as a key onboarding project coordinator and point of contact

 

Requirements:

 

- 2+ years’ experience with customer onboarding or project coordination

- Excellent attention to detail and organizational skills 

- Proficiency with ticketing systems, RMM tools, and MS Office suite

- Strong written and verbal communication abilities

- Customer service focus with ability to learn systems quickly

- Ability to multitask effectively and prioritize in a fast-paced environment

 

If you have any experience with the unique requirements of managed service providers, it would be a plus. This is an excellent opportunity to use your onboarding skills to ensure an outstanding experience for new Kaseya Help Desk customers.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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