Sr. Atlassian Administrator

Kaseya is looking for an Atlassian Administrator to support our systems. This person will report to and work closely with the R&D and Infrastructure teams. They will help Kaseya maintain and improve our Atlassian environment, working on a variety of projects to ensure our tools are effectively supporting business needs. The ideal candidate is someone with a technical aptitude who is eager to learn, grow, and contribute to both day-to-day operations and ongoing projects.

Responsibilities:

• Assist with daily management of the Atlassian application stack, including Jira, Confluence, Opsgenie, Jira Advanced Roadmaps, and Jira Service Management. 
• Support all aspects of the Atlassian toolchain, such as workflows, automation, custom fields, schemes, permissions, add-ons, and integrations. - Help coordinate Atlassian Access for Jira, Confluence, and Opsgenie. 
• Assist in ensuring system availability of Atlassian tools based on defined SLAs. 
• Develop basic dashboards and reports to provide development teams with meaningful metrics and insights. 
• Collaborate with partners and internal teams to provide solutions for their Jira project requirements. 
• Learn and apply Atlassian best practices to maintain consistency across our instances. 
• Use JIRA REST APIs to support integration with other tools. 
• Participate in ongoing activities involving Groovy and JavaScript development. 

Requirements:

• 1+ year of Atlassian Administration experience, supporting enterprise environments. 
• Proficient with JQL and familiarity with building dashboards and reports. 
• Understanding of Information Security concepts, such as the Principle of Least Privilege. 
• Understanding of core business processes and Agile frameworks like SCRUM or Kanban. 
• Comfortable working independently, proactive, and willing to ask questions. 
• Strong analytical and problem-solving skills. 
• Good verbal and written communication skills. 
• Preference for candidates who have experience working with global teams. 

Additional Nice-to-Haves:

• Familiarity with Java/Groovy scripting or JavaScript development. 
• Basic experience with Linux administration. 
• Applicable Atlassian certifications (e.g., ACP-120, ACP-620). 
• Knowledge of ScriptRunner or similar Jira Add-Ons. 
• Knowledge of GitHub or other version control systems. 

We are looking for a candidate who is motivated to grow in the Atlassian ecosystem and is ready to take on challenges in a fast-paced environment. This role offers the opportunity to learn from experienced professionals and to develop skills in Atlassian administration and beyond.