Learning Program Manager, MOD Learning and Quality

We are seeking a detail-oriented Learning Program Manager to design, coordinate, and implement learning solutions for Amazon’s Kindle Direct Publishing Technical Services and Print on Demand Manufacturing teams. Supporting a diverse audience across publishing technology and print manufacturing operations, you will develop and improve learning strategies and curricula to yield improved time to proficiency and enhance learner experience. You will work on projects that utilize your expertise in adult learning theory and instructional technologies to enhance the performance of Amazonians. This role requires strong project management skills, excellent communication abilities, a technical aptitude, and a passion for learning and development across both technical and manufacturing environments.

Key job responsibilities
* Lead end-to-end training project lifecycle, including needs assessment, design, implementation, and evaluation while managing multiple stakeholder relationships and deliverables.
* Design and develop engaging, performance-focused learning solutions and training programs, determining appropriate delivery modalities and creating content that meets business objectives.
* Partner with stakeholders to evaluate program goals, scope training needs, and maintain strong relationships with Program Managers and Operations Managers to achieve desired outcomes.
* Manage and coordinate program execution, including internal stakeholder relationships and training facilitation to ensure timely delivery of initiatives.
* Drive projects through complexity and ambiguity, managing competing priorities and dependencies while meeting challenging deadlines.
* Present program updates and decisions to leadership, maintaining effective communication and alignment with key stakeholders.
* Monitor and maintain learning content quality, ensuring curricula remains current and accurately deployed within the Learning Management System (LMS).
* Lead continuous improvement initiatives to enhance learning experiences and program effectiveness, incorporating feedback and industry best practices.

A day in the life
A typical day for the Learning Program Manager begins with reviewing overnight communications from global Print on Demand facilities and attending meetings with Tech Services teams/Operations Managers to gather updates on publishing tools and identify emerging training needs. Throughout the day, they collaborate with SMEs to develop and update training content, ensure consistency across modules, and facilitate virtual training sessions while maintaining the Learning Management System and coordinating with global stakeholders. The role requires constant balancing of reactive and proactive work, from leading content review sessions and managing training metrics to coordinating with regional training leads and ensuring all materials align with both technical publishing requirements and manufacturing operation’s needs.

About the team
The Print on Demand team operates a global manufacturing network producing over 200 million units in multiple formats annually across Fulfillment Centers worldwide. The Technical Services team drives excellence in indie and enterprise book publishing by improving publishing tools, educating publishers, maintaining content quality standards, and fostering strong partner relationships. Both teams support Amazon’s Kindle Direct Publishing and Kindle Enterprise publishing businesses.- 3+ years of program or project management experience
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
- Experience in driving learning outcomes inside and beyond the classroom.
- Previous experience in training program management or related field
- Proven track record of managing learning programs and coordinating with stakeholders- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Proven track record of success within the learning or program management lifecycle - defining, assessing, measuring, developing, implementing, and reinforcing learning solutions
- Experience with multi-media development (audio, video, and/or animation)
- Experience in development with tools such as Adobe Photoshop/Illustrator, software technology like HTML, Javascript for learning portal design, and Articulate Storyline 360
- Experience with SCORM, xAPI, online learning and learning mangement systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.