SSR Account Manager, Sell on Amazon

Are you interested in providing world-class level service to Amazon’s Selling Partners? Join Amazon's Self Service Registration (SSR) team as an Account Manager and become a key player in Australia's digital marketplace evolution. In this dynamic role, you'll partner with diverse Selling Partners, from established Australian brands to innovative small and medium-sized businesses, helping them maximize their success on our platform.

As a trusted advisor, you'll leverage Amazon's internal tools to help businesses expand their customer base and increase sales. This position offers more than just a job; it's an opportunity to influence the trajectory of online retail in Australia. Working within our collaborative and inclusive team, you'll immerse yourself in the fast-paced world of SSR, fostering valuable relationships and continuously enhancing your professional skills. Your expertise will be instrumental in driving the growth of our sellers and contributing to the broader e-commerce landscape in Australia.
If you're passionate about digital retail, thrive in a results-driven environment, and are eager to make a significant impact, we invite you to join Amazon. Together, we'll innovate and excel in the ever-evolving world of e-commerce.
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Our team operates out of our fabulous CBD office conveniently located near public transportation.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, and paid parental leave options, amongst others.

Key job responsibilities
- Support the launch of Selling Partners who have registered on the platform
- Create strong relationships with new Selling Partners, fostering growth across multiple categories
- Build and grow relationships with a wide range of businesses, stakeholders and decision-makers, from major Australian brands and retailers to family-owned SMBs and startups
- Collaborate with Product and Program teams to support Selling Partner education and adoption of Amazon services such as Fulfillment by Amazon (FBA) and Sponsored Advertising
- Relay Selling Partner needs and requirements back to internal Amazon teams to help improve both seller and customer experience
- Develop a thorough understanding of the competitive environment, including knowledge of complementary and/or competing product offerings
- Lead additional projects such as conducting competitive analysis, developing content, and inventing processes and tools to benefit our internal and external stakeholders

A day in the life
Your day might include meeting with new sellers to understand their goals, analyzing performance data to identify growth opportunities, collaborating with internal teams on process improvements, and developing strategies to help businesses succeed on our platform.

About the team
We're an inclusive group passionate about supporting businesses in their digital transformation. Our collaborative environment encourages sharing ideas and creating innovative solutions together. We value diverse perspectives and celebrate collective achievements in building Australia's digital marketplace.

Learn More about Amazon Australia- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
- Knowledge of SQL and VBA
- Experience in sales or account management

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.