Customer Accounts Receivable Senior Associate

*This position will be based in our Galway office. All Galway based employees work in the office in a hybrid capacity. Employees will work in the office at least 4 days per week and have the option to work remotely 1 day per week.*

Wayfair’s EU Financial Operations team is seeking an Accounts Receivable Senior Associate based in our Financial Shared Services team in Galway.  We are looking for the right individual to support the European Accounts Receivable team. The ideal candidate will bring strong organizational and planning skills, highly motivated, detail oriented, collaborative, self-motivated, customer oriented mindset,  a high sense of urgency and problem-solving abilities to the role. This person should be smart, engaging, fun, curious, and unflappable! 

Wayfair’s EU Financial Operations team supports and manages the day-to-day activities for many teams across the organization. These activities include Invoice processing, supplier & vendor statement reconciliation and payment, cash collections, expense payments, employee salary payments, supplier credit card programs..the list goes on ! This team serves as a Finance service centre for all employees, Suppliers, Vendors, Category Management, Offshore teams, legal, HR. This is a unique opportunity for someone with excellent organizational skills to take their career to the next level.

What You'll Do:

• Full responsibility for Accounts Receivable: 
• Cash application process ownership:
• prepare and reconcile all cash received from various merchants (Braintree, Barclay, Klarna etc.) with daily bank files
• Ensure all variances are reconciled and explained.
• Investigating and resolving customer finance queries.
• Processing customer invoices, credit notes & payments.
• Ensuring cash collection occurs within a timely manner.
• Review and manage customers' credit limits.
• Review & manage orders and customers on hold in line with company policy.
• Review Receivables Ledger and support the collection effort by following up on aged items.
• Manage bad debt in a proactive manner as well as any subsequent write offs 
• Partner & collaborate with all stakeholders impacted by the services & support the O2C end to end process
• Liaise with the direct manager to ensure he/she is kept fully appraised with regard to any issues.
• Ensure all AR invoices and workflows have appropriate control and approval.
• Perform internal audits on processes to ensure compliance with internal controls.
• Complete various analysis & reconciliations in line with functional requirements
• Ensure customer statement reconciliation is in line with internal policy.
• Perform various month end tasks in line with the month end timetable.
• Assist with other related Finance tasks as requested.

• Seek opportunities to align & standardise processes globally where appropriate
• Support continuous improvement initiatives by reviewing processes regularly.
• Seek for automation opportunities

• Point of contact for escalations for suppliers and internal Wayfair business partners
• Ensuring all queries to the department mailboxes are dealt with in a timely manner
• Ensure all processes are documented and assist in the development of the function
• Fulfill  cash flow forecast responsibilities
• Work with internal teams to devise appropriate metrics which show the health and performance of the function and the team where relevant 

• Manage and mentor team members; including:
• Ensure Goals & Objective are in place with your team and these are in line with their career development expectations
• Ensure regular 1:1 meetings are in the team calendar & notes are documented and shared with team members after your conversation with them.
• Proactively liaise with Wayfairs 3rd party providers Offshore team. 
• Ensure that they are processing tasks and dealing with queries in a timely manner.
• Set KPIs and review periodically processes and ensure high quality standards are set.
• Partner & collaborate to seek areas or process of improvement.
• Act as a mentor to junior staff members.

• Ad hoc responsibilities: 
• Involvement in any project related to Order to Cash processes or systems as required. 
• Market expansion involvement as required
• Comprehends and consistency applies company policies and procedures. Understand internal accounting processes, practices, SOX and internal controls necessary to safeguard company assets and minimise exposure.

What You'll Need:

• Bachelor’s Degree/Finance qualification desirable
• At least 2-3 years of experience working in a busy Accounts Receivable environment 
• High proficiency in Excel is required
• Previous SQL or GBQ experience is preferred
• Previous experience in the industry or dealing with various business models (B2B2C, B2C, B2B) advantageous 
• Strong organization and planning skills
• Problem identification and resolutions skills
• Meticulous attention to detail and strong planning and forward-thinking capabilities
• Demonstrated ability to anticipate needs and situations before they are fully developed.
• Advanced proficiency in Google Enterprise Suite tools (calendar, mail drive, docs, sheets, slides, meet)
• Excellent written, verbal, and presentation skills
• Flexible and able to handle ad hoc issues that may arise.
• Extremely high level of discretion pertaining to confidential information
• Overseeing routine department activities to ensure they are completed accurately and on time.
• Motivation to develop and maintain internal and external relationships
• Managing, training and motivating team members
• Setting and facilitating the achievement of department objectives.