Operations Support Specialist - Polish & English Speaking

Office Based: Galway
Hours of Work: 40hrs per week, Monday to Friday

Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, €28 Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Solve Problems  / Support / Collaborate 

Join Wayfair and be the go-to expert for our suppliers - solving challenges, providing support, and making an impact in a fast-paced, global team!

Imagine this: A supplier notices their product isn’t showing up correctly on our website. Sales are at stake, and they need a quick solution. Who do they turn to? You!

As an Operations Support Specialist you will act as the main point of contact for our continually expanding network of suppliers, helping them navigate daily challenges and providing support through training and guidance on how to effectively use Wayfair tools. Using your strong collaboration and problem solving skills you will work closely with internal teams to get to the root cause of the problem and deliver exceptional customer service to our suppliers. 

What You'll Do

• Serve as the primary contact for our suppliers in addressing daily challenges, offering assistance through education and guidance on utilizing Wayfair tools.
• Collaborate seamlessly with our global team and across various functions to promote effective teamwork.
• Build and foster strong relationships with both suppliers and internal stakeholders
• Critically evaluate external and internal processes, suggesting and executing enhancements to boost efficiency, effectiveness, and the overall supplier experience
• Support  testing new and  innovative processes, recognizing trends and opportunities for improvement.

What You'll Need

• English and Polish language fluency, both verbal and written communication skills, German is a plus!
• Demonstrate working knowledge of operating within a supply chain/ logistics environment.
• Strong problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution
• Proven experience in managing small projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery
• Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment.
• A passion for continuous learning and a positive attitude toward professional growth.

At Wayfair we appreciate our team's diverse experience elevating our ability to provide the best experience for our customers, suppliers and partners. Whether you have worked in industries such as corporate retail, management consulting, tech, sales, support or general account management or as a Vendor Operations Specialist, Customer Support Associate; we can't wait to get to know you.

Ultimately if you have the resilience, curiosity and talent to effectively manage and resolve multiple problems, we have the role for you!

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today!

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