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Bitvavo

Fraud Support Specialist

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Amsterdam

6h ago
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Job Description

About Bitvavo

In 2018, Bitvavo launched the first version of its digital assets trading platform, to bridge the gap between traditional currencies and digital assets. By offering transparent fees, a wide range of assets and an easy to use platform, Bitvavo is making the currency of the future accessible for everyone.

In two years' time, Bitvavo has established itself as the market leader in the Netherlands and one of the largest in Europe, with over one million users exchanging tens of billions of digital assets a year.

Our team, located in Amsterdam, is looking for self-driven, talented people who can help make digital assets available for everyone.

 

What is the role about?

You will be part of our 16/7 Fraud team. The team is the first point of contact for all our customers that have questions about irregularities on their account as well as possible scams or other fraudulent behaviour that they want our support with. One of the crucial points for our growth is the quality of service we provide. Our customer experience has been the main differentiator between Bitvavo and competitors. You can make sure that customers can keep their funds in our custody with comfort.

As the digital asset market is developing quickly, so does the regulatory landscape. It is key to comply with all regulations and offer the best possible exchange experience. By joining our Fraud Support team, you will play an essential role in ensuring this happens.

How will you make an impact?

  • Take responsibility for all Fraud related communication
  • Ensure timely support, even outside of regular office hours.
  • Enhance and expand the Fraud support process across various platforms
  • Collaborate closely with security, product & tech teams as well as Compliance, Risk and Data.
  • Act as an internal advisor, helping the company take a proactive approach towards new ways to help customers combat Fraud 

How will you be successful?

  • Fluent (written and spoken) in Dutch & English 
  • You are a natural problem solver, able to quickly understand problems and identify solutions
  • Able to adapt to new processes and work in a fast-paced environment
  • Flexible, not looking for a 9-5 job
  • In depth knowledge of Crypto and knowledge of the digital asset market will be a plus
  • Experience in Fraud related Support will be a plus
  • Experience in compliance, integrity or an equivalent position will be a plus

Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.

What we offer: 

  • Excellent employment terms, including:
    • a very competitive salary;
    • lunch;
    • 26 days of annual leave;
    • Budget for external training and courses.
  • We are flexible in terms of WFH or at our office in the heart of Amsterdam;
  • Be actively involved with the latest technologies and innovations;
  • A position in a unique, young and fast growing FinTech company.

Our selection procedure in a nutshell

  • Apply by clicking the button below. Please share whatever you want about yourself to convince we are a match!
  • Let's first have a 'coffee chat' to introduce Bitvavo, the role and get to know you. 
  • We will follow up with an in-depth interview.

We strive to process applications within a week. If you have any questions, please don't hesitate to contact us by mail at recruitment@bitvavo.com.

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