Supply Chain Manager

The role

At Deliveroo Hop, we’re building a global grocery retailer from the ground up. We launched Deliveroo Hop in September 2021 as Deliveroo’s speedy grocery delivery service and have partnered with some of the world’s leading grocers so you can get the freshest, tastiest food and all of your must-haves right to your front door in as little as 20 minutes. We’re live in the UK, UAE, Hong Kong and Italy and have big ambitions to deliver the best on-demand grocery proposition in the world. This is an exciting opportunity to join the Hop team in the nascent stage of our growth. 

As a supply chain manager you will work closely with our grocery partners across all markets to ensure the best levels of service. You will be responsible for tracking fill rate performance as well as inbound receiving and claims processes and holding our partners to their service level agreements. You will also work with the operations, category management and vendor management teams to optimise inventory to provide the best customer proposition. This role will give you the opportunity to work directly with grocery partners across multiple international markets as well as a full range of teams within Deliveroo. 

What you will be doing

• Owning fill rate and inbound receiving metrics.
• Work with the forecasting team to optimise forecasts based on supply chain constraints and local markets knowledge.
• Work closely with our grocer partners to maintain excellent service.
• Work with our marketing teams to ensure forecasts are aligned with marketing activity and promotions.
• Perform adhoc analysis.
• Work closely with operational teams to ensure excellent inventory management. 
• Aligned with operations on labour planning.
• Updating weekly, monthly and quarterly business reports.
• Building performance reporting to give the wider business performance insights.
• Placing purchase orders and working closely with finance teams to ensure invoices and correctly matched.

Requirements

• Experience in a grocery/retail environment is desirable. 
• Understanding of statistical analysis techniques.
• An understanding of supply chain principles and inventory management
• Advanced Excel and Microsoft office skills.
• Experience with analytical tools (e.g. Looker, Tableau, Power BI)
• Fluent in English and Italian (desirable).
• SQL (desired not essential).
• Excellent communication, negotiation, and problem-solving abilities.
• A team player that fits the values of Deliveroo.
• Ability to thrive under pressure and adapt quickly to a changing environment.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.