Account Manager, SMB

Job Description: Account Manager, SMB

Department: Sales/Account Management

Who we are
Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless,  cohesive, and personalized employee experience for everyone - wherever and however they work.

Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better.™

Trusted by more than 700+ leading brands, including Penske, Splunk, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance.

Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com.

The Opportunity

As an Account Manager, you will help drive Simpplr’s growth by managing a portfolio of  accounts focusing on retention and expansion by navigating them through a sales cycle for contract renewals and providing value through Simpplr solutions. You are an adept sales person with exceptional organization skills and capable of engaging in business-level at multiple levels within your customer list.

You have an understanding of the customer’s buyer journey, get excited about customer retention, expanding our footprint and opportunities within your portfolio, and independently leading a sales cycle from start to finish. 

Your Job Responsibilities

What you will be doing:

Within your assigned portfolio accounts your responsibilities and focus are to:

• Manage and drive renewals for your assigned book of accounts 
• Manage a large portfolio of SMB accounts <50K ARR
• Expand Simpplr’s solutions within new areas of the business including additional products and capabilities
• Partner with Customer Success to drive customer satisfaction and referenceability as needed
• Partner with Revenue Operations to process renewals
• Manage the end-to-end sales process to meet or exceed bookings and revenue goals within the assigned customer portfolio,  in alignment with the company’s core values
• Build pipeline to ensure successful achievement of ARR targets
• Create quarterly forecasts against established targets and contribute to weekly, monthly, quarterly, and annual sales cadence meetings
• Articulate path to closure and key tactical steps for all deals
• Develop winning proposals encompassing all aspects of Simpplr platform, business case and ROI metrics
• Negotiate pricing and contractual terms to close sales as required
• Accurately forecast monthly and quarterly bookings and manage a pipeline
• Learn, master and apply the playbook and defined sales processes
• Collaborate with internal resources as part of our team selling approach

Your Skillset

What makes you a great fit for the team:

• 2+ years of account management  experience in technology / software industry preferred
• 2+ years of overall direct sales or account management experience
• Proven track record of managing a large account base and closing renewals deals with SMB customers
• Proven track record of excellence in SaaS renewals and expansion where you have exceeded quota, accelerated close rates, and generated growth
• Success with building relationships and selling to various stakeholders and multiple LOBs
• Experience in selling SaaS and enterprise cloud applications. Experience with CRM, Salesforce, HR, intranet, collaboration, chat or enterprise social a plus
• Excellent communication skills (both for internal and external clients), display self starter mentality, highly organized, and team-oriented business values are essential
• Ability to juggle multiple tasks and thrive in a fast paced environment
• Startup sales experience is highly desirable

We’d especially like to hear from you if: [Optional - also referred to as “Nice to Haves”]

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Our job titles may span more than one career level. The starting base pay for this role is between $XXk - $XXk. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.

Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

General Benefits Statement: 

Simpplr provides a competitive compensation package along with full health, vision and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work.