Technical Content Writer / Strategist

Content Writer / Strategist

Who you are:

• As a Content Writer, you love helping to create meaning and understanding through your writing.
• You have a passion for communication and thrive in the digital age. You are interested in improving the customer experience of implementing and using the Simpplr application through engaging and focused documentation. 
• You will support Simpplr customers with accessible content that simplifies the implementation and user experience process and provides customers with the ability to self-serve.
• You’re curious, driven and excited. You can deliver on tight schedules, teach yourself new products and workflows when given the appropriate materials, and are used to working alone or with a small team to complete tasks.
• You’re an A-player looking for a team that makes you better at everything you do.

Your Job Responsibilities:

This is what your day-to-day would look like:

• Develop extensive product knowledge through using the software and comprehending existing documentation
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including How-to Guides, Integration Guides, API Developer Guides, In-platform documentation (tooltips, welcome instructions, etc.)
• Support the Simpplr Training and Content Manager in developing new training material for theLMS and delivery of micro-learning and video modules
• Prioritize content needs with Simpplr Customer Success and Product teams
• Manage content library and version control
• Develop scripts and work with the Training and Content manager to integrate those scripts into modules
• Work across the Customer Success team to compile best practice data, learnings that have not been documented and draft content deliverables for review and approval
• Gather customer feedback on documentation to improve usability

Your Skill Set:

• What you did in the past that makes you a great fit for our team:
• 5+ years of experience creating customer facing deliverables
• Strong editorial skills
• BA/BS in technical communication or a related discipline or at least five years of experience writing complex documentation for web-based software
• Experience in writing feature/functional documentation
• Expertise in content/learning development tools (Google Suite, Zendesk, Adobe, Rise/Articulate 360, etc.)
• Experience creating scripts for digital training
• Strong management skills to plan, write, edit and publish content
• A learning mentality and willingness to take on challenges
• Experience as part of a SaaS Customer Success Team
• Good research, organizational, and learning skills

Bonus points if you have:

• Experience in working with SaaS products
• Ability to translate limited technical information into simple terms
• Worked previously with a learning and development team
• Experience with intranet platforms like Simpplr