Group Product Manager, Billing & Subscription Management

POS-3301

The HubSpot Product team is passionate about building tools that help businesses market, sell, serve their customers, and ultimately grow better. We build for more than 230,000 customers in over 120 countries around the world. Our team has scaled rapidly over the past few years, and our need for adaptable and remarkable product leaders has grown in kind.

Our product leaders have a few things in common: they are strong visionaries with previous success in defining a strategic roadmap, working with their team to solve real customer problems, and positioning products in the market successfully. They are able to work autonomously, lead with psychological safety, and grow a team into more than the sum of its parts. 

We are looking for a Group Product Manager for Fintech’s Billing Product Group. This leader will oversee several teams including Payments, Subscriptions, Self Service Billing, Invoicing & Credits, Transactions Experience, Billing Communications, and internal quote-to-cash software. You will play a pivotal role in helping HubSpot scale by leveraging AI to drive efficiencies in our back-office, while also bringing new pricing and billing models to market globally.

You will directly manage a growing team of six or more product managers and eventually product leads across Ireland, the UK, and North America. You’ll be responsible for ensuring HubSpot has a low-friction, delightful and consumer-grade billing experience that enables 200k+ customers to seamlessly resolve billing inquiries in a timely manner. In addition, you’ll play a leading role in expanding billing capabilities into external ecosystems and marketplaces to unlock new channels of growth for HubSpot. You’ll be on the forefront of exploring new technologies and incorporating them back into our billing platform so we can scale to meet our evergrowing customer base.     

This GPM role will be responsible for leading a growing team of PMs responsible for a suite of features that are critical to our 200k+ HubSpot customers as well as our internal Quote-to-Cash teams. These features include:

1. Account & Billing Experience: responsible for helping customers manage their billing and subscription options in a self-serve manner.
2. Billing Admin Experience: responsible for helping our quote-to-cash reconcile customer billing issues in a timely manner with a focus on collections and cash application.
3. Billing Communication Platform: responsible for Billing’s overarching communication strategy and technology, integral for all critical billing touchpoints. 
4. Billing Payments: responsible for ensuring payment availability globally and supporting new payment methods in regions of high leverage. 
5. Invoices & Credits: responsible for the invoicing technology and experience as well as the credit memo object and applications.
6. Transaction Platform: responsible for ensuring a seamless transaction experience across the entire billing lifecycle.
7. Subscription Platform: responsible for HubSpot’s Subscription Management platform and Contract Object technology that powers 200k+ customer subscriptions 

The Billing Group in Fintech is a critical part of HubSpot’s long term strategy. These teams are instrumental in ensuring our customers have the tools they need to grow and succeed with HubSpot. In this role, the GPM will be responsible for creating and executing on the vision of how we best solve for our customers in this space. They will maintain a high bar for product quality, while driving an excellent customer experience throughout the product and determining how we position our capabilities here as a competitive advantage. If you are a leader skilled in marrying product strategy with the growth of your company, while scaling a product team into more than the sum of its parts, we want to talk to you.  

In this role, you’ll get to:

• Join a product led culture
• Drive our strategy, product roadmap & guide new product ideas from an initial concept all the way to product launch
• Work in alignment with partners in UX and Engineering to create the greatest value and usability for our customers
• Use data to identify opportunities, strategize to execute these changes, and partner with business stakeholders across HubSpot to make these solutions for our customers
• Have a big voice and greater impact - we’re excited to hear your point of view
• You’ll support your team with clear expectations and career paths which allows our turnover to be low and eNPS scores high
• You will be empowered and empower your teams to show up authentically and be based where you can do your best work even if that’s remote
• Build psychologically safe and diverse teams and care deeply about inclusion
• Read more about our product principles here. 
• Turn the HubSpot Billing organization from a cost-reduction center into a revenue-generating growth engine

We are looking for people who have:

• A proven track record of building and leading diverse and inclusive product management teams as a people manager (hiring, performance management, coaching of Product Managers)
• A deep focus on understanding our customers and making their experience personalized and better
• Excellent verbal and written communication skills, and the willingness to defend their ideas to key stakeholders
• Implemented new ways of integrating artificial intelligence into everyday processes to drive efficiency and create value
• Experience with complex growth initiatives and product rollouts
• Healthy technical and interpersonal problem-solving skills
• Proven leadership skills, and the ability to make decisions, test assumptions, and iterate - often without perfect information
• Desire and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
• Someone who can add to the culture of the product team and cares about diversity, inclusion, and belonging
• Experience in driving growth and monetization leverage while balancing cost savings and driving internal efficiencies
• Experience managing multiple billing and subscription models that range in complexities from subscription-based billing to more variable pricing models like usage or outcome-based billing.  
• Experience driving internal efficiencies through emerging technologies like AI and LLM
• Strong technical understanding of the inner workings of subscriptions, billing, and payments.