Postman

Business Systems Analyst, GTM Technology

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San Francisco, United States

15h ago

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Job Description

Hybrid

Who Are We?

Postman is the world’s leading API platform, used by more than 35 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

As a Business Systems Analyst on the GTM Technology team, you will bridge the gap between business needs and technical solutions, focusing on optimizing and integrating Salesforce and other GTM tools. You’ll work closely with cross-functional stakeholders to identify opportunities for system enhancements, automate manual processes, and lead high-impact technology implementation projects.

What you’ll do

Analyze Business Processes: Collaborate with stakeholders across Sales, Marketing, and Customer Success teams to understand current workflows, identify inefficiencies, and propose technology-driven improvements.
Configure and Manage Systems: Configure, maintain, and optimize Salesforce and other GTM tools to ensure they meet evolving business requirements, including customizing objects, fields, workflows, and automations.
Project Leadership: Lead or support integration projects, ensuring the seamless connection of GTM tools with Salesforce and other systems, enhancing data consistency and process efficiency.
Data Analysis & Reporting: Analyze data from various systems to provide actionable insights, improve decision-making, and drive business outcomes. Implement standardized reporting frameworks to reduce report generation times.
User Training & Support: Provide ongoing support, training, and documentation to end-users, promoting best practices and driving tool adoption across the organization.
Continuous Improvement: Stay up-to-date with the latest Salesforce features and GTM technology trends to propose and implement innovative solutions that align with business objectives.

About You

Analytical Problem-Solver: You excel at analyzing complex business problems, breaking them down into actionable requirements, and designing effective technical solutions.
Technically Proficient: Deep understanding of Salesforce (including configuration and integrations) and other GTM tools, with hands-on experience optimizing and automating workflows.
Collaborative Communicator: Strong interpersonal skills, with the ability to work cross-functionally and translate technical concepts into business language.
Detail-Oriented & Results-Driven: Meticulous attention to detail with a focus on driving impactful outcomes that enhance system efficiency and data accuracy.
Adaptable & Proactive: Comfortable navigating change, quickly adapting to new technologies, and proactively seeking opportunities for improvement.

What You’ve Done

Experience in Business Systems Analysis: 5+ years of experience in a similar role, working with Salesforce and other GTM tools to improve business processes.
System Configuration & Integration: Proven track record of configuring Salesforce and integrating GTM tools, contributing to increased tool adoption and process automation.
Data Management & Reporting: Experience in managing data quality, creating reports, and implementing frameworks that reduce data discrepancies and enhance data accessibility.
Project Management: Demonstrated ability to lead projects from conception to completion, delivering on-time and within scope.

Nice To Haves

Certifications: Salesforce Administrator and/or other relevant certifications.
Knowledge of GTM Processes: Understanding of go-to-market strategies, sales, marketing, and customer success processes.
Technical Skills: Experience with APIs, data migration tools, and SQL for advanced data analysis.
You have experience in revenue operations or business systems for a SaaS organization
You have experience with fast-paced start-up cultures
Experience using Postman and/or developer tools

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.