ServiceNow Developer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our ServiceNow team oversees the vital platform that facilitates seamless workflow and process automation across the enterprise. They are dedicated to developing, maintaining, and supporting this indispensable system, enabling teams across our organization to efficiently manage their critical workflows and operational tasks.

As a ServiceNow Developer, you will play a crucial role in supporting the configuration, development, and maintenance of our ServiceNow platform. This position is ideal for candidates with a strong interest in IT service management and ServiceNow, offering the opportunity to learn and grow within a dynamic IT environment. You will work closely with senior administrators and developers to ensure the efficient operation of ServiceNow and contribute to the enhancement of our IT service delivery.

You’ll be right at home if you:

• Have a bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• Have proven experience as a ServiceNow Developer. Special interest will be paid to resumes with experience in Workspaces, Mobile, and UI builder
• Possess a solid understanding of ITIL concepts and principles.
• Are proficient with web development technologies, including JavaScript and HTML/CSS, and REST API.
• Have excellent problem-solving and analytical skills.
• Are an effective communicator with excellent interpersonal skills.
• Are eager to learn and adapt to new technologies.
• Maintain the following ServiceNow certifications: Certified System Administrator and Certified Application Developer.
• Have experience working within Agile methodologies and frameworks – able to meet short/changing deadlines.

What you’ll be working on:

• Configuration and Customization: Assist in the configuration and customization of the ServiceNow platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• Incident and Problem Management: Collaborate with the Infrastructure and Operations teams to manage and resolve incidents and problems within ServiceNow, ensuring timely resolution and adherence to ITIL best practices.
• Service Catalog Management: Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Custom Application Development and Management: Build and support company-specific functions and workflows.

The annual base salary range for this position is $125,000 USD to $200,000 USD, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

[#LI-LD1]