Senior ServiceNow Developer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our ServiceNow team manages the core applications that keep the enterprise flowing. They work hard to ensure that the core platforms are operating optimally and configured to meet the business needs while maintaining a focus on security. They obsess over providing extraordinary service regardless of the issue.

As a Senior ServiceNow Developer, you will play a pivotal role in supporting the configuration, development, and maintenance of our ServiceNow platform. This position is ideal for candidates with substantial experience in IT service management and ServiceNow, offering the opportunity to lead significant projects and initiatives within a dynamic IT environment. You will work closely with senior administrators, developers, and stakeholders to ensure the efficient operation of ServiceNow and contribute to the enhancement of our IT service delivery.

You’ll be right at home if you:

• Have a Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Have 3-5 years or more of proven experience as a ServiceNow Developer.
• Maintain the following ServiceNow certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Have experience and skills related to IT Operations Management (ITOM), Configuration Management Database (CMDB), and Service Mapping.
• Have proven experience with ServiceNow Workspaces, Mobile, and UI Builder.
• Possess a solid understanding of ITIL concepts and principles.
• Are proficient with web development technologies, including JavaScript and HTML/CSS, and REST API.
• Have excellent problem-solving and analytical skills.
• Are an effective communicator with excellent interpersonal skills.
• Are eager to learn and adapt to new technologies.
• Have experience working within Agile methodologies and frameworks – able to meet short/changing deadlines

What you’ll be working on:

• Configuration and Customization: Assist in the configuration and customization of the ServiceNow platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• CMDB Implementation and Utilization: Help bring the corporate-wide CMDB online and foster maturity/adoption across the organization.
• Service Catalog Management: Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Custom Application Development and Management: Build and support company-specific functions and workflows.
• Scripting and Development: Utilize advanced scripting (JavaScript, GlideScript) skills to create and optimize business rules, client scripts, and server-side scripts to automate processes and improve efficiency.
• Integration: Assist in integrating ServiceNow with other systems and tools, ensuring data consistency and seamless information flow.
• Documentation: Maintain accurate documentation of configurations, customizations, and development work to facilitate knowledge sharing and future reference.
• Security and Compliance: Assist in ensuring the security and compliance of ServiceNow instances, including access controls, role management, and auditing.
• Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to gather requirements and deliver solutions that align with business needs.
• Continuous Learning: Stay up to date with the latest ServiceNow features, best practices, and industry trends to contribute to the improvement of our ServiceNow environment.

The annual base salary range for this position is $125,000 USD to $200,000 USD, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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