Product Operations Manager

The Opportunity

As a Product Operations Manager, you will play a critical role in ensuring seamless alignment between product management, engineering, customer support, and GTM teams in a fast-paced SaaS environment. This individual contributor role focuses on improving product delivery processes, supporting product launches, gathering feedback, and maintaining a high standard of operational excellence across the product lifecycle. Your responsibilities will be across three key themes - Customer-centric Impact, Flawless Execution, and Seamless Communication.

What You'll Do

Customer-centric Impact

• Collecting, analyzing, and synthesizing customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap
• Identifying areas where team effort doesn’t align with the core business strategy and customer needs
• Examining customer experience at the global level in conjunction with product analytics teams
• Segmenting user data and extracting insights from analysis
• Reviewing end-to-end customer product experience.

Flawless Execution

• Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
• Building (or re-engineering) processes for repeatable, critical tasks
• Developing and documenting the norms and standards for tool use within product management
• Coordinating critical aspects of product launch
• Acting as a data steward for product management data, owning cleanliness, integrity, and data gap resolution
• Owning insights and processes for team experiments

Seamless Communication

• Serve as a central point of contact for product-related operational updates, ensuring relevant teams are informed and aligned on priorities, timelines, and dependencies.
• Establish and maintain feedback loops with Customer Success, Sales, and Support teams to identify and prioritize customer needs, pain points, and product improvement opportunities
• Helping shape communication about product strategy for each audience and class of internal stakeholders
• Scaling product knowledge across the organization
• Coordinating with product marketing and sales

About You

• Experience: 5+ years in a Product Operations, Project Management, GTM strategy or related role in a SaaS company.
• Skills: Strong organizational and communication skills, with an ability to manage complex cross-functional projects in a dynamic environment.
• Technical Proficiency: Familiarity with product management and data tools (e.g., JIRA, Asana, Tableau, or other analytics and project management software).
• Analytical Mindset: Proven ability to leverage data for insights, with experience in creating reports and dashboards to drive decisions.
• Problem-Solving: Demonstrated experience in identifying bottlenecks, optimizing processes, and implementing solutions that improve operational efficiency.
• Collaboration: Strong relationship-building skills with a track record of working effectively with product, engineering, and customer-facing teams.

Nice to Have

• Experience in a high-growth or scaling SaaS company.
• Technical understanding or development experience is a plus.
• Basic understanding of product management and UX principles.

This role is based in San Francisco Bay Area, with a reasonably estimated salary range of $135,000 to $180,000 plus a competitive equity package. Compensation is based on your skills, qualifications, and experience.