Program Manager, Alternate Channels

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Program Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

You will drive programs, partnerships, and features that help us fully utilize the Amazon Alternate Channels partner network for Amazon Logistics (AMZL) Japan, help in expanding selection and growth of Amazon Partner across the country. At the same time developing and building capacities for innovative operational models that define Amazon's Quick Commerce strategy. Demonstrated ability to build operational capacity and optimize processes across multiple fulfillment channels while maintaining service excellence.This role offers the opportunity to partner closely with multiple functions and teams including DS Operations, Field Teams, Tech team, Customer Service and Shipment Delivery support teams, finance, legal and PR teams. The ability to influence others without authority and speed to execution will be critical to success in this role. The ideal candidate possesses a track record of successful stakeholder management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, Bias for Action, Deliver Results and Earn Trust will be essential to your success. The candidate is a self-starter who will take ownership of program and business problems to deliver successful results.

Key job responsibilities
- Defining a seamless customer/delivery experience for Alternate Channels Partners in Japan
- Creating strategy, setting priorities and communicating across business partners and stakeholders for timely execution
- Plan and execute tech configurations related to Amazon Alternate Channels Partner for scale and sustainability.
- Architect and deploy a sophisticated multi-dimensional operational framework that intrinsically prioritizes safety protocols through strategic risk mitigation.
- Translating the customer experience into a logical sequence and mapping our roadmap and program initiatives to measurable business value.
- Collaborate with cross functional teams within Amazon Logistics and outside Amazon logistics to define strategy for acquisition and partner onboarding.
- Work closely with ACES and station operations teams to launch, scale and implement processes and product changes.
- Working with operations, product and tech teams to make prioritization/emulate good practices and conceptualize and implement program and tech interventions.
- Identify process gaps and drive projects for sustained improvements, influencing and working with technology, operations and business teams and leaders.
- Identify cost saving opportunities and execute raising the bar on customer and partner experience


A day in the life
As a Program Manager in Alternate Channels, your day revolves around driving operational excellence through continuous collaboration. You'll partner with internal teams (Operations, Transportation, Tech, Finance) and external stakeholders (delivery partners, vendors) to build and optimize our non-van delivery network. From analyzing performance metrics and leading cross-functional meetings to developing scalable processes and conducting field observations, you'll balance daily operations with long-term strategic planning. Your focus remains on creating robust foundations that will support the future growth of Amazon's innovative delivery channels in Japan.


About the team
As leaders in innovative delivery solutions, the Alternate Channels team shapes the future of non-van delivery methods across Amazon Logistics Japan. Through our commitment to safety, reliability, and customer obsession, we're building Japan's most trusted delivery channel in Japan.- Speak, write, and read fluently in English
- Experience defining program requirements and using data and metrics to determine improvements
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Bachelor's degree
- 3+ years of program or project management experience or, 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master's degree, or MBA
- Speak, write, and read fluently in Japanese

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