Roku

UX Researcher, Consumer Platform

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San Jose, California

1h ago

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Job Description

Remote

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

Our talented and diverse UX team delights users one design at a time, while building and enhancing a UX culture within Roku that nurtures our ongoing enrichment and elevates the UX maturity across the company and the industry. We believe that great user experiences come from people who have the vision to see the big picture on the macro side while still maintaining incredible attention to detail on the micro side. More than ability to keep the vision while managing the minutiae, we need someone who can play three-dimensional chess on the axes of what our customers need and what our world-class engineers can produce while keeping things as elegantly easy as possible.

About the Role    

Roku is looking for an experienced UX Researcher to run research initiatives on new and existing features for our consumer products that will enhance simplicity and delight, while balancing against monetization of our product experiences such as through subscriptions revenue. We’re looking for someone who can be an independent thinker and influencer of product/design direction, while being a great team player both on the large UX research team and on project teams.

About the team

About the role

We’re looking for a UX designer to join the payouts team to support the growth of the subscription business within Roku. In this role, you will create designs for onboarding app developers into the Roku Developer platform and helping them set up and manage their app payouts and analytics.

Outstanding user experiences come from people who have the vision to see the big picture while maintaining an incredible attention to detail. You will partner with product managers, work closely with engineering teams and internalize business goals – melding them together to design and deliver great products.

For California Only - The estimated annual salary for this position is between $170,000 - $200,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you’ll be doing 

Develop, plan, and execute research initiatives that enhance the user experience
Utilize your research insights to influence simple, effective, and delightful experiences with Roku products
Collect and analyze user behavior through both generative and evaluative methodologies, including in-person and remote usability tests, interviews, surveys, diary studies, and more
Effectively present research insights to diverse stakeholder audiences through written reports and presentations
Work closely with Product Managers to identify the problems and business goals that your research will address
Bring user research insights to a group of talented UX Designers as they innovate and design new features and products
Collaborate with fellow world-class user researchers

We’re excited if you have

3+ years' experience as a UX Researcher, or VERY strong and hands-on experience in internship/academic positions

*Note that Roku has two UX research job grades, and this role is currently aimed at people that are not yet Senior level but are closer to Senior level than entry level. That said, we are open to considering Senior-level researchers with 6+ years of experience if they seem like a near-perfect fit.  

Proven skill with a broad methodological toolkit, ideally including interviews, usability testing, field studies, diary studies, surveys, and quantitative analysis
Confidence in selecting the most appropriate methods for a given problem or question
Experience collaborating with teams of designers, researchers, product managers, and engineers throughout the product development process
Excellent communication, facilitation, presentation, interpersonal, and analytical skills
Ability to balance user needs with business needs such as product monetization
Strong project management skills with the ability to define, plan, and lead projects forward
Confidence with a range of research methods experience (not just focused on one type such as usability testing)
Comfortable with accepting guidance from UXR managers, senior-level researchers, and key stakeholders in order for you to own research projects effectively and autonomously
A passion for researching people

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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