Account Director

About Ogilvy.Social Lab

Ogilvy Social.Lab is setting global benchmarks in digital marketing and is driven by offering our expertise to both local and international clients through a multi-market footprint.

We have enabled 'borderless ways of working', operating as connected teams and providing Creative, Content, Media and Intelligence capabilities to Ogilvy agencies and clients in more than 20 countries.

Join our globally connected team and work on challenging projects that transcend borders. Embrace a career that takes you to new horizons and make a global impact!

We are looking for an Account Director

Ogilvy Social.Lab seeks an experienced Account Director with a strong digital background to lead and grow key national and international brands.

We believe that strong, agile, and capable client service fuels business growth through seamless collaboration with our agency capabilities and solutions teams. We deliver impactful work for our clients by providing excellent service and strategic guidance, efficiently and effectively.

This role demands strategic client leadership, portfolio management, team leadership, and proactive growth initiatives. A deep understanding of digital marketing—encompassing content, media, and strategy—is essential. As an Account Director, you will ensure client satisfaction, portfolio profitability, and team development.

Client Relationship Management:

• Lead the strategic direction for assigned client portfolios, acting as a trusted advisor and building strong, long-term partnerships.
• Develop and implement client growth strategies, identifying opportunities to expand existing business and secure new projects.
• Proactively anticipate and address client needs, ensuring their business objectives are met and exceeded.
• Lead client presentations and communication, effectively conveying complex information and strategic recommendations.
• Understand the full suite of agency solutions and strategically recommend appropriate services to meet client needs.

 Team Leadership & Development:

• Manage and mentor a team of Account Managers and Executives, fostering a collaborative and high-performing environment.
• Provide guidance and support to team members, helping them develop their skills and achieve their career goals.
• Conduct regular performance reviews, providing constructive feedback and identifying areas for improvement.
• Delegate tasks effectively, empowering team members to take ownership and develop their leadership potential.

 Financial Management:

• Oversee portfolio budget management, ensuring profitability and efficient resource allocation.
• Develop accurate Statements of Work (SOWs) and manage client invoicing, ensuring timely and accurate billing.
• Manage Work in Progress (WIP) adjustments and support revenue forecasting for the portfolio.
• Analyse financial performance and identify opportunities to improve efficiency and profitability.

 Reporting & Analysis:

• Develop and deliver strategic client reports, providing insights into campaign performance, market trends, and competitive activity.
• Develop compelling case studies that showcase successful campaigns and demonstrate the value delivered to clients.
• Proactively monitor industry trends and share relevant insights with clients and internal teams.

Desired Skills & Experiences:

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 5-7+ years of proven experience in an Account Management/Director role within an agency or client-side environment, ideally with at least 2 years specifically as an Account Director or equivalent.
• Deep understanding of the digital marketing landscape, including platforms, best practices, and emerging trends.
• Excellent portfolio management, organizational, and time management skills.
• Exceptional communication, interpersonal, and presentation skills, with the ability to influence senior stakeholders.
• Strong analytical and problem-solving skills, with the ability to develop and implement strategic solutions.
• Proficient in Microsoft Office Suite, project management tools, and agency management platforms.