Account Manager

Department: Experience 

Location: London 

Contract type: 12-Month FTC 

Full Time/Part time: Full Time 

Reporting into: Account Director 

About Ogilvy: 

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madrí beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.   

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year. 

The Role: 

We're in search of an experienced and adept Account Manager used to managing integrated projects within our forward-thinking agency. The core focus will involve liaison with our US and UK based clients to understand the nature of the ask and manage the brief, build out the scope of the project, oversee the development of materials and get involved the strategy research, development of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in client and project management, with experience understanding complex B2B environments and storytelling, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets.  

Leveraging your extensive expertise, you'll navigate intricate project landscapes skilfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your experience managing multiple clients and senior stakeholders client-side will ensure quality client servicing is always 

delivered, no matter the roadblocks you face. Your proficiency in resource alignment, whether fostering collaboration among creative minds, coordinating technical specialists, or working closely with third-party providers, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. 

The clients:

Viasat is a global communications company that believes everyone and everything can be connected. For more than 30 years, Viasat’s innovations in satellite connectivity have helped shape how consumers, businesses, governments, and militaries around the world communicate — even in the hardest-to-reach places. 

Vodafone is one of the leading telecommunications companies focused on connecting people, businesses, and devices in innovative ways. In international markets, particularly in EMEA (Europe, the Middle East, and Africa) and APAC (Asia-Pacific), Vodafone Business is dedicated to driving digital transformation and innovation. The company helps organisations become future-ready by providing a comprehensive suite of solutions, including mobile and fixed connectivity, IoT integration, cloud services, and cybersecurity. Vodafone Business strives to ensure that businesses are secure and able to thrive in an increasingly digital world, empowering them to adapt to market changes and enhance overall performance. 

Key Responsibilities:  

• Efficient Coordination: Act as the linchpin between different agency departments, clients and stakeholders, synchronising resources and feedback effectively for optimal project execution. 

• Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. 

• Industry Awareness and B2B expertise: Stay abreast of industry news and views, ensuring you’re aware of industry challenges and opportunities in discussions with clients and senior stakeholders – so that our team can be a seamless extension of theirs. 

• Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. 

• Relationship Building: Foster robust internal relationships with project teams, the commercial division, and the PM team, and proactively address resource allocation concerns and meticulously monitor project finances. Also focus on long-term relationship building with client contacts from Marketing Executive to C-Suite level, to foster organic account growth. 

• Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. 

Requirements:  

• Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. 

• Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. 

• Strategic: Demonstrate expertise in how to generate insight and understanding around complex topics using research skills and tools, and then using this research to bring your point of view to our strategy and creative teams – we want you to be confident and well enough informed to contribute to the direction of projects. 

• Familiarity with Project Management Systems: Practical experience using various project management software and platforms. Competence in utilising similar tools for efficient project planning, task allocation, progress monitoring, and team collaboration. 

• Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. 

How we help you Thrive: 

• 25 days annual leave + 1 Volunteer Day 

• Bupa Healthcare 

• Enhanced Maternity, Adoption and Shared Parental Leave 

• We have a Flexible Working Model with core working hours: 10am – 4pm 

• A 1.5:1 Matching Pension Structure 

• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year 

• Season Ticket Loan and Cycle to Work Scheme 

• Life Assurance