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Apple

AppleCare Support Advisor - German

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Cork, County Cork, Ireland

23h ago
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Job Description

Description

Description
At Apple, we believe that our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an AppleCare Support Advisor, your influence is critical in supporting many products and services. We’ll rely on you to use your problem solving expertise and relationship building skills creatively and passionately —in combination with our documented processes and procedures—to meet our customers’ needs in a way that reminds them that behind our great products are amazing people who care about their experiences. We’ll train you to be the best. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work. Our environment makes space to listen, learn, and amplify diverse perspectives and experience. We’re committed to helping employees explore their potential. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.

Minimum Qualifications

Minimum Qualifications
  • Able to read, write, and speak fluently in German
  • Aptitude for problem solving & relationships building skills with an eagerness to learn and take on new challenges
  • Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
  • Successful completion of all trainings and certifications as required for this role
  • Able to communicate clearly and effectively, both written and verbally with customers

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Passion for customer service and ownership of the customer experience
  • Experience supporting customers
  • Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
  • Ability to create mutual understanding while navigating challenging situations
  • Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
  • Able to communicate clearly and effectively with customers while accurately documenting notes
  • Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is valued
  • Minimum of 2 years professional customer service expertise, or contact center sales/support, or training, or equivalent experience

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

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