We use cookies to enhance your experience. By using our site, you agree to our use of cookies.

Apple Logo

Apple

Apple Support College Program - At Home Advisor - 11 months

Apply Now
🌎

Cork, County Cork, Ireland

1d ago
👀 1 views
📥 0 clicked apply

Job Description

Description

Description
At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs — and remind them that behind our great products are amazing people. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential.

Minimum Qualifications

Minimum Qualifications
  • Currently enrolled as a full-time student in University in Ireland, and enrolled through December 2025 or later
  • A private workspace that is free of noises and distractions with ergonomic chair, desk
  • A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address
  • Available for full-time training 39 hours per week from June/July 2025, committed to working part-time for a minimum of 20 hours per week during the college semester
  • Successful completion of background check and initial training

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Approach opportunities flexibly and with good judgment
  • Model high standards and demonstrate quality, honesty and accountability
  • Able to navigate difficult conversations and display resilience after challenging situations
  • Potential to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrive on a team where expertise is shared and feedback is valued
  • Effective time management, including ability to multitask, organize and prioritize
  • Able to research and grasp technical information across multiple tools while respecting customer privacy
  • Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

More
Apply Now

More Jobs at Apple

Locations
Jobs by Title
Jobs by Type