Operations Manager

The Opportunity

Location: San Bernadino, CA

We are currently seeking highly motivated individuals for a full-time position as an Operations Manager in one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on a leadership role responsible for managing operations and a team on the operating floor. This position offers a unique opportunity to invest in others, cultivate a collaborative leadership style, and contribute to shaping the future of logistics. We are looking for candidates who are eager to take on this challenge, be part of our dynamic and innovative organization, and make a lasting impact on the industry.

You Will

• Lead, coach, manage, and develop a team of 75-200 associates and 4+ salaried managers. 
• Communicate policies and serve as the primary source of information for the team, ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture.
• Ensure the implementation of safety programs and compliance with OSHA regulations to maintain a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention.
• Serve as an integral part of our Operations team, assuming the role of an Area Manager in one of our largest fulfillment centers nationwide.
• Own performance reporting for your areas of responsibility within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict Service Level Agreement (SLA) expectations, providing clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot fulfillment-related issues.
• Act as an escalation point for risk mitigation and issue resolution.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives for improvement.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned.
• Work closely with the Growth and Engineering teams to prioritize the resolution of systemic problems.

You Should Have

• A minimum of 2 years of experience managing a team of 5 or more individuals.
• Physical capability to lift up to 49 pounds with or without reasonable accommodation.
• Willingness and ability to frequently engage in physically demanding tasks such as pushing, pulling, squatting, bending, and reaching.
• Ability to stand/walk for extended periods, typically up to 10-12 hours.
• Comfort working in an environment with varying noise levels, which can sometimes