Global Operations Specialist

Help Fix The User Experience In Global Trade! 

This is an exciting opportunity for young professionals and graduates in the Logistics Industry!
Are you ready to take your career to the next level? Flexport is offering a fantastic opportunity for driven individuals to join our dynamic team and grow within the logistics sector. We provide comprehensive training and personalized coaching to help you quickly ramp up and succeed in your new role. If you're passionate about logistics and eager to make an impact, we'd love to hear from you!

The Opportunity:

We are currently seeking highly motivated individuals for a full-time position as an Operations Specialist within the Booking, Quoting and Invoicing (BQI) team in our London office. As a key member of the Flexport Europe BQI team, this position offers a unique opportunity to improve Flexport’s current operating procedures and internal process with regards to shipment and client level financial performance, and help continue to shape the future of logistics. We are looking for candidates who are eager to take on this challenge, be part of our dynamic and innovative organisation, and make a lasting impact on the industry. 

As a BQI Global Operations Associate, you will:

• Improve the quality and accuracy of quoting and invoicing practices. 
• Ensure all services are accurately quoted and priced in line with pre-established margin policy guidelines.
• Ensure that all applicable charges are invoiced across all product lines.
• Establish and enforce structural procedures for revenue management, and financial reviews.
• Own the performance reporting for your area of responsibility and specific line of business.
• Hold yourself to strict Service Level Agreement (SLA) expectations, providing clear verbal and written reports on performance and developing action plans as needed with regards to financial operations.
• Drive improvement around certain key metrics such as, quoting and invoicing on time performance (OTP), productivity and accuracy.
• Collaborate with cross-functional teams to troubleshoot financial issues, as well as act as an escalation point for risk mitigation and issue resolution.
• Identify process gaps and areas for improvement, analyse root causes, and drive strategic initiatives for improvement.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned.
• You will respond to client escalations, partnering with Account Management teams to solve client issues quickly and ensure smooth operations. 
• You will keep a close pulse on client financial health, reporting on client financials and ensuring the consistent payment schedules are adhered to.
• Generate reports to communicate findings and recommendations to relevant stakeholders.
• High Attention to Detail: Demonstrate a keen eye for detail in analysing bills, numbers, and internal processes.
• Independent and Motivated: Work independently, staying motivated even when faced with repetitive tasks. Show initiative in tackling challenges and seeking continuous improvement.
• Conduct financial audits and deep dives into revenue recovery opportunities.

Requirements:

• 1-2 years of working experience. Experience in Logistics, Operations, or Warehousing is a plus.
• Strong analytical and problem-solving skills.
• Attention to detail
• Ability to handle a high workload and manage multiple tasks effectively.
• Excellent communication skills.
• Relevant experience/degree in supply chain management will be an advantage
• Flexibility and adaptability to a dynamic work environment.

You should be:

• Able to work full-time (40 hours per week)
• Fluent in English

What’s in there for you: 

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a  thriving multinational environment 
• Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
• 25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales.
• Health insurance: Flexport offers employees in UK private medical insurance including a dental care
• Group Life Insurance 
• Hybrid work arrangements offer you the flexibility of working from home with the collaboration of in-office days
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Pension plan: Flexport offers employees in the UK a workplace pension plan 
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members
• Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

#LI-hybrid