Customs Partner Analyst

Title: Customs Partner Analyst  

Location: Hong Kong
Direct reports: 0

Your responsibilities as a Customs Partner Analyst include, but are not limited to the following:

• Validate information required to clear customs in various countries
• Digitally prepare documentation required to customs clear goods to various partners across APAC
• Manage inbound and outbound shipments for multiple different clients utilizing Flexport Customs Services
• Work with clients, manage expectations, and have a client-centric approach - Be obsessed with the client and work with them to find solutions and think outside the box.
• Organize and digitally store inbound documentation
• Validate classifications provided by our clients and provide advice to clients
• Identify the potential for the use of a Preferential Trade Agreement on a per-shipment basis
• Maintain excellent working relationships with clients by providing first-in-class customer service. Become and be a trusted trade advisor to clients. 
• Invoice clients through our in-house bespoke software

Prerequisites:

• 0-2 years of current experience in customs, including experience in handling customs declarations.
• Ability to handle high volumes
• Excellent communication, interpersonal, and organizational skills.
• Next-level logistical problem-solving skills, and finding solutions to complex client problems is a must.
• An obsession with client happiness. You succeed when they succeed.
• Familiarity with Customs product classification and the APAC country tariffs is a plus
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
• High level of computer literacy. No paper. All digital.