Implementation Specialist II, Omnichannel

Build and grow with us! 

The opportunity: 

Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love, resulting in exponential growth over the last 10 years. As part of our mission to make global trade easy for everyone, we are continuing to grow our implementation organization.

We are seeking an experienced Implementation Specialist with experience in client-facing roles supporting end to end supply chain solutions and/or fulfillment. You'll be part of a high-performing implementation team and in the driver's seat onboarding our biggest SMB, MM and ENT fulfillment clients into the Flexport network. You’ll work remotely supporting our clients learning how to use our tech-enabled supply chain solutions. You will play a leading role in solving any customizations that a client might need along the way. Examples of activities you might be dealing with on a normal day range from leading a demo of our portal, creating and project managing a customized implementation strategy (internally and externally), or collaborating internally to support anything our clients need to drive an outstanding onboarding experience.

**Flexport supports a hybrid RTO policy with 3 days in office and two days remote.  This role can be based in any of our North America offices.** 

You will be:

• Growing and retaining Flexport’s biggest new fulfillment clients by driving their onboarding experience
• Nurturing client relationships by taking the time to deeply understand business needs, and ensure those needs are met internally
• Level setting with your client when certain desires are not reasonably possible
• Comfortable playing into a wide range of client services scope — most of the time you’ll feel like an implementation specialist but there are times that you’ll feel like an account manager, account executive or customer support representative, and this does not stress you out   
• Leading the customer onboarding process by leveraging internal resources and teams, and holding all parties accountable

You should have:  

• 3-5 years’ experience in a client service capacity within fulfillment, supply chain, operations, or related field
• Willingness to travel to our 5 fulfillment centers to collaborate internally and externally to best support our clients
• Enthusiasm for connecting with clients of all backgrounds, and a prideful stance on creating an outstanding experience for clients
• A fast learning ability, a strong work ethic, and a burning desire to grow and retain our client base
• Excellent planning, time management, communication, decision-making, presentation and organization skills
• An ability to thrive in ambiguity and a fast moving environment
• A love for problem solving 
• A dedicated and empathetic attitude to the client journey and experience
• Fluency in English

#LI-hybrid