Senior Assistant Store Manager

Wayfair – Senior Assistant Store Manager - Salesfloor

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

The salary range for this position is $117,000-$130,000 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Brief Overview of Position

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Essential Functions

• Directly leads and develops the sales floor team, which includes sales and design teams and customer experience to ensure customer satisfaction by optimizing effective store operations that impact the customer experience. 
• Serves as a primary senior support partner across managerial functions, including key-holder responsibilities, in order to facilitate stronger store design , specialty categories such as appliances, home improvement and mattresses 
• Partner closely with a variety of groups store- wide, including Salesfloor, Logistics, Visual, Asset Protection, Customer Experience, Facilities, Talent, and other teams to coordinate and ensure alignment with greater business requirements and expectations (eg maintaining customer experience standards, new season planning and execution).
•  Integrate partnerships, vendor events and programs specific to sales, training, and customer facing initiatives to ensure seamless experience.
• Partners closely with the General Manager of the store to optimize store processes, drive sales, improve store profitability and P&L, control labor expense, impact customer experience KPI’s, and ensure there is unification in vision and goals between managers and leads at the store. translates data into overall team results by coaching for improvement in overall KPIs and goals. 
• Fosters a culture of collaboration across Product Specialists and Designers to ensure the customer gets the appropriate level of support for their shopping needs across the store and are complimenting the in-store experience ,maximizing our impact on the guest’s home via lead generation, upselling, and design support. 
• Maintain close communication and collaboration with the corporate Design Manager/B2B sales to support guests across channels (virtual, in-store) and optimize Designer/Home Improvement utilization.
• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service
• Coach, develop and lead all aspects of performance, development, safety and recognition for the team to ensure continuous growth.
• Maintain executive leadership presence to include, effectively managing the floor, driving sales, having the right team in the right place, proper scheduling, ensuring proper opening and closing procedures are performed daily as MOD (Manager on Duty).
• Contribute to the development of new tools, processes, and technology which make our teams more efficient and effective
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through. Acts decisively with action planning and follows up for effectiveness. 
• Influence and gain buy-in for support from in-store partners for your area’s success
• Works closely with home office partners to optimize store performance operations. 

Required Qualifications

• Experience with leading processes and operations as intended by the organization
• 5+ years of management experience in a high volume retail specialty selling environment.  
• Strong selling and customer experience background
• Strong business acumen, and exceptional analytical, problem-solving, and decision-making skills.
• Demonstrated ability to thrive in a fast-paced, startup environment, including willingness to explore and test innovative ideas and pursue continuous improvement.
• Experience with change management and leading through adversity
• Client-centric mindset.

Preferred Qualifications

• Demonstrate leadership in building a culture of continuous improvement for process and operations
• Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions
• Technologically savvy, collaborative confident leader, familiarity with google suite of products is a plus
• Extremely organized, meticulous and detailed oriented
• People leader with experience in hiring, training, mentoring, and holding a team accountable. 
• Ability to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan
• Proven ability as a passionate people-centric leader who can effectively drive results in a fast-paced and rapidly growing company
• Demonstrate passion and continued focus of safety as a value rather than just a priority

Physical Requirements

• Be comfortable working in a warehouse environment and being hands on with the processes of unloading trucks, stocking shelves, controlling inventory and other warehouse activities.
• Be comfortable working with a Warehouse and Inventory Management System
• Be comfortable working directly with customers to resolve any in-store issues
• Walking distances over long periods of time on concrete flooring
• Ability to work and perform dynamic movements in addition to standing
• Lifting and carrying objects over 50 lbs
• Comfort level with climbing ladders at various heights
• Full time availability including working hours that can vary between early in the morning, late at night, or overnight. Weekend availability is a must.